Professional Sales Manager

Michael T. Durgan *** Hoyt Ave. W.

St. Paul, MN

612-***-****(C) 612-***-**** (H)

******@***.***

http://www.myproedge.info/resume/MichaelDurgan

OBJECTIVE:

A significant management position leveraging extensive skills, talents, and an array of professional background related to sales, business development, customer relations, and process improvement.

QUALIFICATIONS SUMMARY:

Experienced professional with proven results in sales management, sales planning, problem resolution, and customer relations. Increased market share in two consecutive years. Wrote and instructed salesmanship and customer relations training for cooperative employees of six businesses. Provided technical software support to agricultural businesses to increase comprehension and business management efficiencies. Managed and mentored employees to achieve performance goals and complete educational opportunities. Strengths and skills include:

Sales Management Forecasting Order Processing

Product Promotion Program Implementation Event Management

Problem Solving Conflict Resolution Customer Relations

Inventory Control Asset Management Accounts Payable

Supervision Employee Mentoring Team Building

Software Implementation Training Customer Service

PROFESSIONAL SUMMARY:

AGCO Corporation 2002–2009

Sales Manager 2004–2009

Advised 13 equipment dealerships locations, managed retail sales, and audited equipment inventories. Promoted products at dealer open house events and product demonstrations. Consulted dealers and customers to gain closure of retail sales.

Software Technician and Trainer 2002–2004

Provided software technical phone support and performed classroom and on-site software training.

TMAC Consulting 2000–2002

Consultant

Contracted with farm cooperatives to provide training, crop scouting, and soil sampling. Contracted as agronomy department manager.

Cenex Land O Lakes, Inc. 1989–1999

Agronomy Technical Services Representative

Software technical support agricultural business applications, software training, retail sales, and agronomy technical training/support of agricultural products and services.

EDUCATION:

University of Minnesota 1989

Bachelor of Science, Vocational Education

Michael T. Durgan Page 2

SELECTED ACHIEVEMENTS:

Management

• Developed a 5-year business sales plan for a Minnesota equipment dealer to manage inventory and increase profits. Resulted in retail sales increasing by $1.7 million dollars for 2007 and $2.46 million dollars for 2008.

• Managed a new dealer contract project for an agricultural equipment company to increase retail sales in the territory. Led to dealer exceeding sales plans by 44% in 2007 and 55% in 2008.

• Designed and implemented a crop production consulting program for a Minnesota cooperative to provide technical services to customers. Led to increased retail sales of 3% for fertilizer and pesticide products.

Problem Solving

• Formulated inventory stock orders for a Midwest company to achieve inventory levels outlined in business sales plans. Resulted in highest increase over sales plan of 129%.

• Resolved customer concerns about termination of a Minnesota equipment corporation to promote customer relations. Clarified the dealer had sold whole goods to unauthorized dealership and breeched contract terms.

• Resolved a parts shortage problem for a Minnesota business to complete a pre-sell contract. Coordinated the field installation of the parts to complete the contract requirements.

Supervision

• Completed employee performance reviews of agronomy department personnel to establish employee performance expectations. Led to the reorganization of department personnel and increase employee performance.

• Supervised summer interns for a Minnesota Fortune 500 corporation to expose the interns to the cooperative system. Result was 3 interns were supervised every year for 9 years.

• Assigned personnel of a Minnesota cooperative to perform duties during the renovation of the department office, shop, and warehouse. Established a teamwork bond and resulted in an organized, safe, and more efficient work environment.

Training

• Presented education courses to Minnesota cooperative employees to achieve certification as Certified Agricultural Agronomists. Led to a 78% of cooperative agronomists received certification.

• Authored and presented training for Minnesota cooperatives to address employee education needs. Trained 39 employees from 6 cooperatives in customer relations and salesmanship seminars.

• Conducted on-site software training for a Colorado agricultural business to increase utilization of the software. Trained 4 employees to generate recommendations and yield maps.

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