Customer Service Manager

LUDMILA SENINA

Brooklyn, NY *****

Phone: 347-***-****

E-mail: ************@*********.***

Summary

Extensive education and management experience:

Strong leadership, excellent communication skills, and ability to create team spirit

Excellent organizational skills, strong time and resource management skills, proven ability to adapt and work under pressure.

Technologies: Windows XP/7, MS Word, MS Excel, MS Power Point.

Fluent English, German, Russian, Ukrainian

Experience

2008 – present Project OHR. Home Attendant. New York, USA

2004 – 2008 Foreign Languages Education Center, Manager Riga, Latvia

Supervised and managed multinational team of 10 people

Formulated the general strategy and vision for the Education

Center and efficiently communicated it to the director.

Applied new methodologies and increased Education Center profit.

Improved customer service.

Worked with design and usability specialists to assure a great

end-user experience in web services. Initiated usability studies

and worked with customer focus groups.

2004 – 2008 Translation Bureau, Freelance German-Russian Translator Riga, Latvia

Technical German-Russian translations in the following areas:

Chemical Technologies

Medicine

Health Care

Pharmacology

1995 – 2004 Norovll Ltd., Manager/Translator Riga, Latvia

English-German-Russian Translator.

Business/Trading Partners communications.

Managed and supervised the processes and set the time lines.

Responsible for marketing materials.

1992 – 1995 Private High School, German Language Teacher Riga, Latvia

1988 – 1992 Latvian Chamber of Commerce, Interpreter Riga, Latvia

Perform oral interpretation functions from/to German/Russian.

Interpretation assistance to the scientific community during

conferences and other events.

Technical translations from/to Russian/German.

1981 – 1991 Scientific Research Laboratory, Translator Riga, Latvia

German-Russian Interpreter: negotiations, conferences.

German/Russian technical translations.

EDUCATION

Bryansk State University Bryansk, Russia

Master degree in Foreign Languages

Degree evaluated by

Globe Language Services, Inc.,

New York, NY.

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