Customer Service Manager

Michelle Pence

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***** *. *** **. *** Tan Valley, Az. 85140 ***********@*****.*** 775-***-****

Objective ________________________________________

Seeking a management position, utilizing over eight years of experience in sales and customer service.

Professional Profile ________________________________________

Customer Service

• Received the customer service award for the state of Arizona for the year of 2007, while I was working as an Exterminator

• Professional demeanor and communication skills

• Experienced in product fulfillment, up-selling products, and maintaining a solid customer base

• Recognized several times for surpassing customer service satisfaction

Computer

• Able to utilize M.S. Word, PowerPoint, Excel, Publisher, Internet and quickly learn new proprietary software

• Strong written composition and grammar skills for drafting communications for e-mailing and letters

• Able to efficiently navigate through pre-programmed software suited to company needs

Clerical

• Accurate typing speed to 50 WPM

• Strong organizational abilities

Management Skills

• Experienced in maintaining inventory, ordering supplies and taking inventory

• Experienced in balancing daily cash intake, paperwork and all deposits

• Supervised a staff of 3-5 employees

Personal Attributes

• Excellent track record of attendance and promptness

• Willingness to work extended hours, assist fellow staff members and make improvements to work environment

Interpersonal Relations

• Communicate well with a wide variety of people with attention to positive relations

• Strong ability to follow chain of command

Work History ________________________________________

04/12/12 to present Delivery Driver Rosatis Gilbert, Arizona 10/2010 to 01/2011 Cashier Office Depot Reno, Nevada

04/2008 to 04/2009 Cashier 7-11 Sparks, Nevada

10/2007 to 02/2008 Sr. Asst. Manager Circle K Chandler, Arizona

05/2006 to 08/2007 Exterminator Bug Snuffers Showlow, Arizona

05/2000 to 05/2006 Route Manager Schwans Inc. Showlow, Arizona

04/1998 to 05/2000 Cashier/Bookkeeper Safeway Pinetop, Arizona

Education ________________________________________

Aspen Lodge Private School Alpine, Arizona

• Diploma

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