Customer Service Data Entry

MICHAEL K MCHALE

**** ***** ****** 561-***-****

Boca Raton, FL 33486 ********@***.***

Administrative Services

US Army vet (honorable discharge) seeking to utilize my people skills, leadership ability, administrative skills, along with my military and law enforcement experience to secure a suitable position

Qualifications

• Retired NYC Police Captain

• Excellent supervisory skills

• Strong customer service skills

• Exceptional work ethic

• Dependable; reliable

• Deadline-oriented

• Able to multi-task

• Excellent oral and written communication

• Attention to detail

• Safety-oriented and trained

• First Aid /CPR

• Excellent documentation skills

• Supervisory experience

• Discipline/termination experience

• Performance management

• Experienced trainer

• Cash-handling/register

• Credit card processing

• Analytical problem-solver

• Computer: internet, data entry/retrieval

• Microsoft Word and Excel

• Typing, filing, copying, scanning

• Office equipment

• Inbound /outbound call experience

• Meet and exceed goals

• Presentation skills

• Scheduling experience

• Clean driving record

• Inventory experience

• Able to safely lift 50 lbs or more

Occupational Licenses & Certificates

• Security guard G Florida Dept of Agriculture (exp. 09/2013)

• First Aid Red Cross (exp 05/2013)

• Security Guard D FL Dept. of Agriculture (exp. 08/2013)

Employment History

• Supervisor (Lieutenant)

Royal Palm Improvement Association Boca Raton, FL

• Police Officer

PBC School District Police Boca Raton, FL

• Police Captain

NYC Transit Police New York, NY

NYC Transit Police Academy Police Science

References Available on Request

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