Business Analyst

OBJECTIVE: To obtain a position that will utilize my extensive skills and abilities. Proven background in the area as a Payment Posting Analyst, Policy Typist, Cashiering, Customer Service Rep, Sales Lead, Assistant Manager and Administrative Assistant. Highly competent producing and distributing reports to senior level executives. Strong skills in building and maintaining strong work relationships.

SKILLS

• Problem solving and team work abilities

• Microsoft Office products (Word,Excel and PowerPoint)

• Ability to work in a fast paced, production environment

• Manage front end operations effectively

• Excellent communication, interpersonal skills and Bi-Lingual (Spanish)

PROFESSIONAL EXPERIENCE:

HCA, TX Payment Posting Analyst 07/08- Present

• Post all payments/general ledger entries related to Collection Agencies

• Maintain manual vendor invoice log. Reconcile daily cash.

• Posts payments and maintains required records, reports and files as defined by the Supervisor.

• Transfers charge ticket information about procedures performed and diagnosis into the billing system.

• Assists in timely resolution of credit balances. Prepare daily bank deposit.

• Assure daily posting per EOB of all payments and adjustments

• Assure proper cash posting and balancing to tape totals, deposits and day end totals

Stewart Title Houston, TX Policy Typist 02/08-07/08

• Analyzed and evaluated the areas essential to the examination process: source of title, restrictive covenants, easements and right of ways, royalty or mineral reservation, governmental regulations that may apply, liens and encumbrances, and set out necessary requirements.

• Managed any issues that would prevent the issuance of the final policy

• Document production application appropriately to prepare final policies

• Review completed policies for accuracy, make necessary corrections

• Deliver final policy to customer. Assisted with special projects as requested.

• Performed other duties as assigned by supervisor.

Aegis Mortgage Houston, TX Customer Relations Representative 04/06-09/07

• Answered high volume of calls concerning mortgage questions relating to escrow, account payments, delinquent tax, interest rates, closing documents etc…

• Trained co-workers on operational procedures and new employees on Real Servicing in Doc-Grabber

• Excelled within a fast-paced environment, continually taking on increased levels of responsibility.

Victoria’s Secret-Houston, TX Sales Lead 04/02-04/03

• Managed cash drawer funds and daily deposits of customer payments.

• Trained successfully in all areas of sales and customer service relative to operations.

• Authorized and ensured validity of customer returns, exchanges, check authorizations, voids and discretion discounts

• Executed loss prevention policies and functions.

• Initiated plans for sale day events and contributed toward exceptional store sales.

Charlotte Russe -Katy, TX Assistant Manager 08/99-03/02

• Assisted in hiring of personal from a pool of qualified applicants.

• Managed cash drawers, daily deposit, lost prevention, and store appearance.

• Trained, coached and managed all cashiers and sales in all front-end policies and procedures.

• Supervised and scheduled employees and ensure compliance with payroll budgets.

• Solved customer issues and concerns by providing immediate resolutions.

EDUCATION

High School diploma Royal High School

University of Phoenix Business Management (Continuing)

Current GPA 3.4

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