Customer Service Administrative Assistant

Jenny Lynn Richard

*** ********** **** **********, ************* 01453

508-***-**** *********@***.***

Objective

Expert Administrative Assistant and Office support specialist with years of experience in the business area developing and maintaining strong customer service relationships.

Profile

Hard-working, self-motivated, personable business professional with 15 years’ experience in all phases of small business. Highly organized and friendly, able to establish long term, positive relationships with clients, co-workers and outside vendors. Skilled at working independently as well as being an enthusiastic team player. Quick learner with superior multi-tasking capabilities with an understanding of accuracy and project deadlines.

Skills Summary

Project Management

General Office Skills

Professional Presentations

Computer Savvy

Customer Service

Marketing

Bookkeeping

Front-Office Operations

Professional Experience

MONTUORI OIL DELIVERY, INC. 1999-2009

Office Manager

Responsible for accurate handling of Accounts Receivable payments for approximately 2600 residential heating oil and commercial accounts.

Generated monthly statements, monthly reports and year end closings.

Implemented system to accurately schedule daily home heating oil deliveries.

Generated annual prepay and budget figures for new and existing customers.

Performed payroll duties as needed.

Implemented, installed and trained employees on state of the art software system.

Provided outstanding customer service on a daily basis.

Responsible for initiating and implementing new account promotions and customer appreciation programs.

MONTUORI GASOLINE STATIONS, INC. 1994-1999

Bookkeeper

Proved daily cash, credit card and in house charge sales, invoiced over 200 monthly charge customers.

Generated month and year end reports

Reorganized the company supply room that resulted in reduced cost and improved efficiency.

Education

FITCHBURG STATE COLLEGE – Fitchburg, MA 01420 (2009)

Certificate, Web Design and Development

FITCHBURG STATE COLLEGE – Fitchburg, MA 01420 (1999)

B.S. Business Administration, Ma

LEOMINSTER HIGH SCHOOL – Leominster, MA 01453 (1994)

High School Diploma

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