Customer Service Representative
Resume:
Tameshea Williams
*********@*****.***
Objective
Professional, flexible individual with the ability to work independently or as a team, quick learner with high accuracy level in production seeking position with a reputable company that will allow me to expand my knowledge and grow.
PROFESSIONAL EXPERIENCE / ACCOMPLISHMENTS
Santander Consumer USA
Loss Mitigation Replevin Specialist 2007-2011
• Played a key role in increasing retention as well as satisfaction rates.
• Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele.
• Cultivated positive and enduring relationships with customers and clients.
• Handled customer complaints.
• Customer Service
• Work directly with attorney’s to assist in resolving accounts by way of sequestration writ of replevin.
• Assist the impound department when storage facilities or repair shops are in violation of the state statues.
• Handle seizures and forfeitures
• Appear in court appearances via telephonic.
• File replevin claims for Indian Reservation Accounts.
• File replevin claims for WI accounts.
• Recommend settlements as circumstances warrant.
• Process repossession title for the State of NY when a vehicle is impounded with the College Point Auto Pound.
Santander Consumer USA
Loss Mitigation-Impounds 2005-2007
• Train new employees
• Review and monitor all impound claims on a daily basis.
• Assist storage, impound or repossession agency with requests, questions and problems regarding any pending impounds.
• Customer Service/Collections
• Initiate contact with customers or agencies in an effort to negotiate payments or to satisfy any deficiency balances.
• Recommendations to repossess or abandon impounds by assessing the value of the vehicle vs. any storage/repair/repossession fees.
• Maintain losses at or below established guidelines for assigned job duties.
• Recommend settlements as circumstances warrant.
AmeriCredit Financial Services
Loss Mitigation – Total Loss/Impounds 2003 – 2005
• Ensure receipt of payment from insurance companies on totaled units/vehicles within a timely a manner.
• Bailout of impounded units to prevent further financial loss.
• Conduct substitution of collateral for new units.
• Assist customers with insurance claims on an ongoing basis until the process is complete.
• Contact repossession agents for repossession of vehicles that are delinquent.
• Customer Service/Collections
Sprint, Long Distance
Customer Service Representative 1999-2003
• Serving long distance accounts and , established new accounts.
• Evaluate credit reviews to determine eligibility for service.
• Provided excellent customer service to customers with questions regarding their account.
• Dealt directly with USAA members
• Responsible for up selling on accounts
• Customer Service
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SKILLS
AS400 System Windows, MS Office – Word, Excel, Outlook
Type – 45 WPM Dictation and Shorthand
General Office
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