Supply Chain Customer Service
Resume:
KENNETH D. TEITEL
Wanaque, New Jersey 07465
Home 973-***-**** / Cell 201-***-****
E-mail: *******@*********.***
Summary of Qualifications
A dynamic, creative, results-oriented leader with more than 30 years of professional experience. Background reflects skills and accomplishments in the areas of business process improvement, people management, strategic planning, problem solving, project management, cost control, and programming.
• A successful record of improving profitability and operational efficiency through the development of innovative programs, systems, and policies; able to assess company needs and create effective solutions.
• Strong interpersonal skills with a unique blend of analytical, leadership, and organizational abilities; an articulate communicator; able to express ideas to individuals and groups through verbal, written and formal presentations.
• Proven leadership qualities; demonstrated ability to build, develop, and motivate highly productive teams.
• Able to utilize logical, rational judgment with a talent for understanding and evaluating many aspects of a problem and focusing on key issues; proven ability to maintain composure in highly demanding situations.
• Proactive approach to customer support has resulted in successful implementations, satisfied customers, and company cost savings.
PROFESSIONAL EXPERIENCE
Hayward Industries, Inc. 620 Division St., Elizabeth, N.J. Sept. 2000 – July 2011
Director of IS Systems Development
Major responsibilities included the management and mentoring of the IS development staff in all of Hayward’s locations. The staff was made up of project leaders, developers, a Lotus Notes administrator, and consultants.
• Hands on Director. Involved in all phases of systems development.
• Responsibilities included the development of a corporate strategic plan, budgeting, budget tracking, developing policies, and developing training plans for staff.
• Responsible for the development of on-line documentation systems and support and project request work-flow systems used by the company to place requests for service to the IS staff.
• Streamlined IS reporting to Finance.
• Worked with Kaizen teams, external business process improvement vendors, and plant management to provide expertise and define requirements for both system and business process improvements.
• Work with Auditors on a yearly basis to provide required information.
• Responsible for leading the ERP implementation in Wuxi China and Lyon France.
• Implemented a warehouse management and transportation management system in the U.S., Canada, and Europe.
• Developed and implemented many key performance indicator reports utilizing Excel and query for the purpose of tracking and improving the business.
• Developed and implemented a mobile senior management report of booking, sales and backlog.
• Responsible for due diligence on company acquisitions.
• Worked with user teams and external consultants to implement an IBM eCommerce solution and provided all the necessary integration to the back-end systems.
• Responsible for the coordination of disaster recover testing.
• Developed and managed the implementation of an automated fair share order allocation and multi-trailer control system. This system has improved efficiencies in the shipping department by replacing manual processes which resulted in major reductions of freight costs.
• Developed and managed the implementation of an automatic purchase parts replenishment system which automatically generates vendor purchase orders, plant replenishment orders, and allows for various methods of communications between Hayward plants and vendor locations. This process also has the ability to send out notices to vendors for purchase orders that are late or will be late. This system has resulted in major timesaving and allowed Hayward to reduce inventory levels, through faster turnaround times for vended items.
• Improved accuracy of supply chain by providing visibility to in-transit inventory and more accurate reporting on backorders.
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• Developed a new process that provides the planning department with the ability to disposition products that will not be produced in time. This process automatically communicates this information between plants in MRP/MPS and to customer service in order/entry, and provides summary statistics over historical data to assist in identifying repetitive production issues.
• Developed a process to recalculate product lead times nightly and communicate this to the sales force via integration to Lotus Notes database, the recalculated lead times are used to date incoming orders.
• Managing a project to implement Synquest supply chain software. This includes full responsibility of managing budgets, users and technical teams throughout the U.S.
• The planning module has been implemented and has resulted in reducing the process to create the master production schedule from 32 days to approximately 2 days.
• The shop floor control and scheduling module has been implemented in two U.S. plants along with many legacy enhancements to compliment the new system.
• Previous Position; Sr. Project Leader – Logistics
HOWMEDICA-OSTEONICS, Division of Stryker, Rutherford, NJ 1999 - 2000
Logistics Manager
Reported to the Director of Distribution Services assisting with company transition, implementation of key performance indicators, system conversions, and the setup of a new distribution center.
• Evaluated warehouse automation and made recommendations.
• Developed inventory storage and slotting plan for storage in new warehouse.
• Wrote specifications for automating inventory movements and recommended put-away logic.
• Directed transfer of all inventories from the Pfizer Logistic center in Memphis to the Rutherford warehouse.
• Developed requirements for a warehouse management system and performed due diligence to select an appropriate package.
• Developed inventory storage requirements for over 50 U.S. branch offices.
• Developed, programmed, and implemented several statistical reports for backorders, inventory, and shipments.
• Provided assistance to ERP teams and technical consultants for conversion from Howmedica’s software to PRMS. This included data conversions, provided training to consultants on FTP communications, assisted with Manufacturing, Distribution, Sales, A/R process design and issues.
HOWMEDICA, INC., Division of Pfizer, Rutherford, NJ 1979 - 1999
Manager, Information Technology
Reported to the VP of Information Technology, managed a development group responsible for supporting the Logistics, Customer Service, Billing, Sales, and Contracts departments. Member of the Pfizer Supply Chain Steering Committee. As a steering committee member made major improvements to global inventories by defining better processes, measurements, visibility, and redefining a new Distribution network.
• Directed SAP teams for the global implementation of the SAP’s Sales and Distribution module. These responsibilities included directing U.S. and international developers and user teams, gathering global requirements, manage project plans to control scope creep and project timeline. Other SAP responsibilities included developing test plans, documentation, a global training program, and a rollout plan for the implementation of SAP in over 50 U.S. branch offices and 10 international sites. Developed a bolt on module for SAP to simplify the maintenance of contracts and pricing.
• Worked with VP of Distribution to develop requirements for Manugistics deployment and dynamic deployment modules. Developed and implemented AS/400 interface with Manugistics supply chain software, which resulted in improving the company’s supply chain for global visibility, planning, and deployment.
• Provided support for the president of the company as well as other departments on special requests.
• Developed quarterly reward program for the development staff based on cost savings for the company.
• Provided support to users on new development, special requests, enhancements and maintenance.
• Designed and directed the implementation of billing, distribution, quality, sales, and marketing systems.
• Managed and implemented a Warehouse Management system in the Pfizer Logistics Center in Memphis Tenn., which included heavy integration with the legacy system.
• Developed the company’s first on-line systems (Label Printing and Shop floor Data Collection.)
• Assisted in the development of departmental standards.
• Developed database for sales and marketing utilizing AS/400 and P.C. tools.
• Previous Positions; Applications Programmer / Sr. Programmer/Analyst / Project Leader
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Hardware IBM AS/400; Netfinity; RS6000; System 38; 360/40; SUN; UNIX; Honeywell Level 6; Honeywell 64.
Language RPG400/III/IV,ILE, COBOL, CLP, ABAP4, Screen-write
Software TCP/IP, Aldon Change Mgmt, Mapics, SAP R/3, V3.1I, Manugistics, Viewlocity Supply Chain, Oracle, TPS6, Sequel, SQL, MS Word, MS Excel, MS Query, MS Project, MS PowerPoint, Access, Visio, Showcase Vista, Genesis V, PRMS 8.4, ,KBM, Masterpiece Financials, DCS Warehouse Management; Warehouse Boss, AR Traffic, PC Miler, IBM eCommerce, Accelerator tools for eCommerce, HATS.
EDUCATION
Marketing and Business Administration, Accounting,
and Insurance Property and Casualty
Bergen Community College
Computer Programming Certification
International Computer Institute
Technical Training: AS/400 Software Training
Microsoft Applications
SAPO5O SAP Overview
LO150 SAP Sales & Distribution Overview
SAP Sales & Distribution Configuration
SAP Billing
ABAP Workbench
ABAP Tools
RPG IV, ILE
Viewlocity Tactical Planning Engine
Viewlocity System Administration for Unix & Oracle.
Viewlocity Dynamic Sourcing Engine.
Manugistics deployment and dynamic deployment.
Infor Warehouse Boss
Villanova Project Management
Management Training Profiler for Managers
PMP (Performance management planning)
Leading in Challenging Times (Wilson Learning)
TS McDonald – Team Assessment Process
Oral Presentation and Effective Writing
References Supplied on Request
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