Customer Service Sales

Luis Vazquez

**** **. ****** ***. ***********, CA 93306 661-***-****

PROFESSIONAL SUMMARY

A highly motivated professional with practical experience in a solid understanding of a diverse range of business management applications, including market analysis, sales, team building, total quality management, problem solving and training. Ability to communicate with non English speaking customers such as Spanish. Demonstrated ability to select, train and retain self-motivated, customer oriented employees. High-caliber presentation, negotiation and closing skills.

CAREER EXPERIENCE

Rent a Center, Assistant Manager. Bakersfield California December 2008 –April 2011

Trained new employees to achieve maximum potential in both sales and collections processes. Successfully sold merchandise and met weekly sale requirements.

• Assessed and manage past due accounts, customer outreach

• Manage delivery schedules, deliver set- up merchandise for customers

• Responsible for meeting weekly goals, cash handling, cash drawer audit

• Outreach potential customers

Big Lots, Sales associate. Bakersfield California March 2007- December 2008

Successfully sold furniture and met daily requirements set by the company, developed strong customer rapport and identified opportunities, sold items from inventory and finding particular needs and matching their needs to specific products

• Created and assembled furniture displays

• Responsible for meeting daily sales goals

• Cash handling

• Translated for both customers and managers

Castle and Cooke, Day porter/ assistant Manage. Bakersfield California June 2003-March 2007

Successfully scheduled employees to position each according to business needs, located planned, customer service, purchasing and material management

• Maintained grounds for commercial facility, completed weekly supply orders for staff members

• Created employee schedules, responsible for tenant outreach regarding their property concerns

• Mediated tenant conflicts, assisted with reaching solutions

EDUCATION

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT 2011

University of Phoenix Bakersfield, California

Computer skills: Microsoft word, power point, Access, Microsoft outlook, Microsoft office

REFERENCES PROVIDED UPON REQUEST

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