Quality Assurance Customer Service
Resume:
MATTHEW PUCCINI
Rochester, NY 14625
*********@*****.***
SUMMARY
Approximately 10 years of professional IT experience ranging in all phases of software development with a concentration in software quality assurance and an extensive background working with Federal agencies and remote teams. Interests lie in economic research, statistical analysis, econometric modeling, and risk analysis.
EDUCATION
Degree Type Major School
MA Economics San Diego State University
BA Political Science SUNY Geneseo
AAS Computer Information Systems Front Range Community College
TECHNICAL CERTIFICATION
ITIL v3 Foundation IT Service Management Certification
ITIL v2 Foundation IT Service Management Certification
Secret Clearance – Department of Defense
Position of Public Trust – Department of Homeland Security
EXPERIENCE
TechFlow Inc, San Diego, CA 12/ 2006 – 07/2011
-Quality Assurance Lead Analyst 2009 - 2011
Manage testing resources; interface with project management and team leads; construct functional test cases from requirements; author all required SQA artifacts; automate existing test cases using Ruby and HP Quick Test Pro; publish, test, and edit software defect reports for all applications.
-Quality Assurance Analyst 2007 - 2009
Contributed to the drafting of Techflow’s SDLC; acted as QA liaison between TechFlow and Lockheed Martin Enterprise Solution Services; performed Original Least Squares regression analysis on SDLC key process indicators to fulfill the SDSU Economics MA internship requirement.
-Software Support Analyst 2006 - 2007
Provided customer service for the GSA’s ITSS web application; developed Lotus Script agents to maintain data in Domino databases; prepared training materials for newly hired employees.
San Diego State University, San Diego, CA 01/2010 - 06/2010
-Graduate Assistant ECON 641L - Econometrics Lab II
Instructed students in the use of STATA for data analysis; demonstrated how to apply econometric theory to conduct economic research.
Paradise Cove Systems, Rochester, NY 10/2002 - 5/2006
-Vision System Engineer – Bausch and Lomb AEGIS Team
Contributed to software and hardware development of the AEGIS contact lens inspection system; authored requirement, design, and quality assurance artifacts; provided Food and Drug Administration regulated quality assurance; trained new contractors and college educated co-ops in the use of the inspection system.
HARDWARE/SOFTWARE SKILLS
Databases: Domino, Oracle, MS Access
OS/NOS: Windows 95/98/NT/2000/XP/7, UNIX, DOS
Applications: Confluence, HP Quality Center, HP Quick Test Pro, Knowledge Tree, Lotus Notes, MS Word, MS Excel, National Instruments, Vision Builder Measurement and Automation Explorer, PVCS Tracker I-Net, Ruby, SAS, Service Now, Soap Sonar, SPSS, SQL Developer, Stata, Watir, Wonder Ware InTouch
Languages: Lotus Script, Visual Basic 6, VB Script, C, C++, COBOL, HTML
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