Customer Service Manager
Resume:
Val V. Gradley
Lithia Springs, GA 30122
********@*****.***
Objective: To obtain a full-time position with a company that will appreciate the experience and the qualifications that I possess.
Skills:
Microsoft Word, Excel, PowerPoint
Critical Problem Solving abilities
Public Relations / Strong Leadership
Employee developmental training and supervision
Experience
Cashier, Maintenance Staff, Facility Manager
Lanier Parking Solutions
08/2003 - 07/2011
Facility Manager:
Oversee day to day operations, ensuring policies are followed and employees are motivated and providing customers with exceptional service.
Monitoring employee quality of work / performance, provide training and necessary feedback.
Product and tool inventory.
Monitor facility cleanliness and safety concerns.
Maintaining professional relationships with executives and contractors on property.
Manage multiple vendors for cost saving measure to stay with/below monthly budget.
Have managed employees in the following positions: Maintenance, Valet, Dispatcher, Cashier, Meter enforcement, Shuttle bus operator.
Manage payroll and operational budgets, ensuring company funds are accurately accounted for.
Customer service / complaint resolution.
Maintenance Staff:
Maintain facility appearance and equipment.
Cashier:
Process parking fees.
Complete daily income reports.
Security Officer
Huffmaster Crisis Response
9/2000 - 7/2003
Monitor assigned posts for safety concerns and / or criminal activity.
Lead the “Front Line” property protection during strikes/labor disputes.
Emergency Road Response security.
Escort executives /employees during strike.
Record witness statements and all physical evidence in response to an incident, cooperate with authorities ensuring reports were recorded accurately.
Film strike activity while protesters are near property or company vehicles.
Contact this candidate