Customer Service Administrative Assistant
Resume:
Lorraine M Gibson
*** **** **., ******, **. 504-***-**** *.**********@*****.***
Summary
A committed management professional with over 20 years of training and experience while providing effective and comprehensive support to senior executives. Task oriented with excellent sense of priority and ability to manage multiple tasks and balance fluctuating workload. Possess independence and a high degree of initiative; capable of providing strong oral and communication skills.
Experience
Mid-Cumberland Community Service Agency 531 Metroplex Dr, Nashville, TN 37211
Administrative Assistant November 2005 to Present
• Responsible for file maintenance, mailings, monthly reports, and data entry
• Assist walk-ins with effective resume writing and job research
• Responsible for teaching classes on the critiques of job applications, resume writing, interviewing, and cover letters; answered multi-line telephone system
Lili’s Waxy Creations & Things 120 Clayton Dr, Apt B Norco, LA 70079
Owner October 2003 to August 2005
• Responsibilities included hiring, firing and training employees, ordering supplies, budgeting and inventory control, timesheets, scheduling and work planning
• Supervised and managed the designing of making soy based candles, air fresheners, incenses, and sachet bags
Dollar General 44 Good Hope St, Norco LA 70079 Manager June 2001 to October 2003
• Responsibilities included: inventory control, work safety and compliance
• Coordinated the collection and preparation of operating reports, budget, and performance data, markdowns, stocking, file maintenance and ordering
• Customer service relations with employees and customers
Fairyland Daycare Center 328 S Upland St, River Ridge, La 70123
Assistant Director September 1991 to June 2001
• Responsibilities: maintenance of payroll, scheduling, monthly reports and bookkeeping, monitored and prepared files according to state requirements
• Coordinated teachers school activities and built revenues through student recruitment; overseer in the arrears of phonics, motor skills, and learning centers
• Customer service relations with employees and parents
Hibernia/Capital One Bank 1515 Poydras St, New Orleans, LA 70112
Assistant Supervisor/Cardholder Research February 1987 to August 1991
• Coordinated the collection and preparation of operating reports
• Administrative functions such as hiring and firing, timesheets, scheduling and work planning
• Reviewed record keeping systems, forms control, and performance standards
• Studied management methods in order to improve workflow
• Executed daily operations of credit card disputes
• Planned and supervised the workload of 18 staff members
• Produced bills and related documents to settle customer disputes
• Data entry input, file maintenance, debit/credit adjustments, operated teletype terminal/credit card embossing, and opening/closing of credit card accounts
Skills
Microsoft Word Excel
PowerPoint Outlook Express
Microsoft Windows XP Professional 10 Key Adding Machine
Teletype Terminal Credit Card Embossing
UX-172 Sharp Facsimile Xerox Copier
Electronic Stamp HP LaserJet II Printer
IBM Quiet Writer Coder
Education
Western University of Phoenix (WIU-Axia College)
Business Art October to Present
References: Available upon request
Lorraine M Gibson
105 Duke Dr., Kenner, La. 504-***-**** *.**********@*****.***
Summary
A committed management professional with over 20 years of training and experience while providing effective and comprehensive support to senior executives. Task oriented with excellent sense of priority and ability to manage multiple tasks and balance fluctuating workload. Possess independence and a high degree of initiative; capable of providing strong oral and communication skills.
Experience
Mid-Cumberland Community Service Agency 531 Metroplex Dr, Nashville, TN 37211
Administrative Assistant November 2005 to Present
• Responsible for file maintenance, mailings, monthly reports, and data entry
• Assist walk-ins with effective resume writing and job research
• Responsible for teaching classes on the critiques of job applications, resume writing, interviewing, and cover letters; answered multi-line telephone system
Lili’s Waxy Creations & Things 120 Clayton Dr, Apt B Norco, LA 70079
Owner October 2003 to August 2005
• Responsibilities included hiring, firing and training employees, ordering supplies, budgeting and inventory control, timesheets, scheduling and work planning
• Supervised and managed the designing of making soy based candles, air fresheners, incenses, and sachet bags
Dollar General 44 Good Hope St, Norco LA 70079 Manager June 2001 to October 2003
• Responsibilities included: inventory control, work safety and compliance
• Coordinated the collection and preparation of operating reports, budget, and performance data, markdowns, stocking, file maintenance and ordering
• Customer service relations with employees and customers
Fairyland Daycare Center 328 S Upland St, River Ridge, La 70123
Assistant Director September 1991 to June 2001
• Responsibilities: maintenance of payroll, scheduling, monthly reports and bookkeeping, monitored and prepared files according to state requirements
• Coordinated teachers school activities and built revenues through student recruitment; overseer in the arrears of phonics, motor skills, and learning centers
• Customer service relations with employees and parents
Hibernia/Capital One Bank 1515 Poydras St, New Orleans, LA 70112
Assistant Supervisor/Cardholder Research February 1987 to August 1991
• Coordinated the collection and preparation of operating reports
• Administrative functions such as hiring and firing, timesheets, scheduling and work planning
• Reviewed record keeping systems, forms control, and performance standards
• Studied management methods in order to improve workflow
• Executed daily operations of credit card disputes
• Planned and supervised the workload of 18 staff members
• Produced bills and related documents to settle customer disputes
• Data entry input, file maintenance, debit/credit adjustments, operated teletype terminal/credit card embossing, and opening/closing of credit card accounts
Skills
Microsoft Word Excel
PowerPoint Outlook Express
Microsoft Windows XP Professional 10 Key Adding Machine
Teletype Terminal Credit Card Embossing
UX-172 Sharp Facsimile Xerox Copier
Electronic Stamp HP LaserJet II Printer
IBM Quiet Writer Coder
Education
Western University of Phoenix (WIU-Axia College)
Business Art October to Present
References: Available upon request
Contact this candidate