Customer Service Manager
Resume:
Samantha Deurmier
********.********@****.***
EXPERIENCE
Office Administration Vocational Training Program
Boxelder Job Corps, Nemo, SD
**/**** – Present
Customer service, interpersonal, and organizational skills
Microsoft Office/ Word, Power Point, and Excel
Efficient telephone, filing, and typing skills
Completed more than 100 work based learning hours
Administration receptionist – took and transferred all incoming center phone calls, provided general assistance to administrative staff/visitors
Completion of workstation management and safety
Basic business math and English skills (manual math, subtotal, constant, spelling, and grammar)
Business reports and documents (itineraries, agendas, and reports)
Filing and record keeping (gross pay, invoices, petty cash, and counting currency)
Virtual Learning Center Experience including skills with computing fundamentals, applications, and online procedure and etiquette
Skills in office procedures such as managing appointments, mail handling, scanning, inventory, and copying/faxing.
Housekeeper
Fairfield Inn & Suites, Brookings, SD
07/2007 – 09/2007
Cleaned, prepared and restocked rooms
AWARDS/ACTIVITIES
Boxelder Job Corps
Nemo, SD
Student Leader
Excelled in residential, educational and vocational fields
Supervised students and kept order of more than 50 students
Student Leader of the Month for April 2012
Dorm 4 Vice President
Mentored new students
Student store manager
Office Administration Trade Leader
Provided assistance to the instructor in supervision of students
Conducted orientation for new students
EDUCATION
Boxelder Job Corps
Nemo, SD
Obtained GED - October 2011
Currently enrolled in the High School program
SKILLS
Vast knowledge of software and Windows operating systems
Team player
Supervisor experience
Effective communication skills
Quick learner
Take direction positively
Goal and detail oriented
Optimistic
Strong work ethic
Effective prioritization and time management skills
Listening skills
Mathematical skills
Ability to multitask
REFERENCES
John Wolfe - Office Administration Vocational Instructor
Boxelder Job Corps
605-***-**** ext. 1142636
Edward Lewis – Residential Manager/Supervisor
Boxelder Job Corps
605-***-**** ext. 1142603
Andy Kalmbach – Counselor
Boxelder Job Corps
605-***-**** ext. 1142643
Contact this candidate