Manager Management

ROCHELLE KIEFER

*** * ******** ****. ******, TX *5208

303-

***-**** • **************@***.***

PROPERTY MANAGEMENT PROFESSIONAL

An property management professional with progressive experience in commercial, residential, and homeowners' associations. A proven track record in increasing occupancy rates, customer retention, and resident satisfaction. Capable of overseeing rehab projects and improving profitability through process streamlining and cost-reduction. Demonstrated excellence in relationship management with staff, customers, and vendors. Thrives in complex, deadline-driven, and challenging environments.

Property Management • Customer Retention • Project Management

Vendor Negotiation • Procurement • Team Leadership, Training & Mentoring

Conflict Resolution • Human Resources Management

Process Improvements • Renovations • Cost Control • Marketing

PROFESSIONAL EXPERIENCE

Tatitlek Management: 2008 - 2009, Anchorage, AK

Residential Manager

Managed day-to-day operations and special projects. Handled all dealings with residents, clients, the government, and vendors for a 144-unit community that leased primarily to the Army and Air Force.

Key Achievements:

• Effectively communicated with government organizations on behalf of residents to improve facilities.

• Implemented process improvements to reduce staff redundancy, liability issues, and resident satisfaction.

• Reduced delinquencies dramatically through streamlining of communications and enforcement of policies.

• Entrusted with recruitment, interviewing, and selection of my own replacement prior to leaving due to relocation.

Anchorage Neighborhood Housing: 2006 - 2007, Anchorage, AK

Residential Manager

Handled all management facets of this 108-unit non-profit location, which housed low income and section 8 residents. Managed all documentation and receipts as well as oversaw daily maintenance, customer service, and repair requirements.

Key Achievements:

• Spearheaded and oversaw an extensive rehabilitation of the property.

• Commended for maintaining resident satisfaction, being accessible, and ensuring smooth operations during property's exterior renovation.

United Rentals Inc.: 2003 - 2005, Everett, MA

Site Manager & Purchasing Agent

Scheduled, managed, and provided supplies for operation that supplied tool trailers to Mystic Sithe Power site. Responsible for delegation of duties for multiple shifts and several employees, training and payroll management, procuring required vehicles, equipment, and supplies, and responsible for meeting rigorous quality control standards.

Rochelle Kiefer • Page 2 • **************@***.***

Key Achievements:

• Took initiative in quality control with reactive and proactive meetings with construction management and craft superintendants.

• Oversaw operations at an additional plant as a result of success at primary location.

• Ensured recovery of all equipment from multiple locations upon project completion.

Mediate Management Company: 2001 - 2003, Boston, MA

Property Manager

Managed assets of affluent condominiums, dealing effectively with homeowners association, vendors, and contractors. Handled compliancy issues, managed contracts with vendors, facilitated and arranged meetings, and managed staff.

Key Achievements:

• Pursued increased responsibilities and increased scope of management from 17 to 20 properties without compromising attention to detail.

Hodan Management Limited: 1999 - 2001, Boston, MA

Property Manager

Manager of 17 properties and 300 condo units. Led all personnel and handled all property management duties as well as new business development.

Key Achievements:

• Sought out and won four new clients

ADDITIONAL HISTORY WITH KEY ACCOMPLISHMENTS

Boston's Preferred Properties, MA – Real Estate Associate / Customer Relationship Management

Nurtured / Strengthened customer relationships: Dealt with a wide breadth of ages and cultures

Sentinel Real Estate, TX – Manager of 298 unit, 28 building rehab property

Marketing Initiatives resulted in occupancy increase from 84-92% in 3 months

Protea Real Estate, TX – Manager at 100-unit condo

Awarded with Resident Retention Award

Magnum Dallas Management, TX – Manager of multiple buildings / units

Accomplished 98% occupancy and implemented RentRoll software plus audited all processes.

Southwest Property Trust, TX – Leasing Agent, Assistant Manager, Accountant

Increased occupancy from 64% to 99% in 3 months

EDUCATION

South University - Currently attending

Brookhaven College – Two Years

Farmers Branch, TX

TECHNOLOGY PROFICIENCIES

MS Excel • MS Word • MS Outlook • QuickBooks

RentRoll • Blue Moon • Skyline • Yardi • AMSI

PROFESSIONAL DEVELOPMENT COURSES / WORKSHOPS

The Interview • Hire and Fire • Resident Retention and Renewal

Essentials of Community and Association Management

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