Customer Service Manager
Resume:
Donna Sue Larsen
Carrollton, GA ***17
Phone: 678-***-**** or 678-***-****
*******@*****.***
Objective:
To find a long term, steady work from home job that I can grow and learn with. I am a very hard worker and fast learner. I am not afraid to work hard and put forth the effort it takes to accomplish a goal. I put 110% in everything that I do. I am a loyal and faithful worker and I am just looking for the opportunity to excell. I am looking to find a job with hourly pay.
Summary of Qualifications:
I have successfully worked from home for the past several years. I have over 5 years experience working from home and telemarketing, as well as customer service and working warm and cold leads.
Computer skills: Run ACT program, phone skills, warm lead transfers, various telemarketing software, Winfax, internet explorer, open office, microsoft office suite, excell, data entry, emailing, scanning, faxing, internet research, type 75wpm accurately, etc.
I have a quiet office in my home that is free from noise and distractions. I also have a reliable 2010 Acer lap top with Windows 7 that is dedicated to my work. I also have a dedicated phone line for work.
I was an office manager for a doctor's office for over 25 years.
Medical experience: billing and coding, cpt/icd 9 coding, customer service, phone skills, scheduling, faxing, emailing, bank deposits, transcription, payroll, running office, hiring and interviewing process, scheduling, HMO's and referrals, assisting doctor with medical procedures, medical terminology, worked front and back office.
Career Experience/Job History:
MD Everywhere
January 2010 – January 2012
866-***-**** Ext 280
Supervisor: Kim Mitchell
Title: Telemarketing agent
Duties: Calling various doctor offices around the US inviting them to view web demonstrations on the internet. Data entry, scheduling, cold calling, warm calling. I have a positive track record with this company for my ability to set multiple appointments a week with doctors offices.
Rich Enterprise
June 2007 – January 2010
Supervisor: Melissa Rich
Title: Telemarketer
Duties: Various telemarketing phone calls, warm and cold calling, data entry, customer service, phone skills, scheduling appointments, etc.
Dr. Magdy Nashed
September 1984– May 2007
Supervisor: Magdy Nashed
Title: Office manager
Duties: Managed office, billing and coding, cpt/icd 9 coding, customer service, phone skills, scheduling, faxing, emailing, bank deposits, transcription, payroll, running office, hiring and interviewing process, scheduling, HMO's and referrals, assisting doctor with medical procedures, medical terminology, worked front and back office.
Education:
1977-1979 - Graduated
Mainland Highschool
Daytona Beach College
1979-1981 – General Business
References upon request
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