customer service rep

ROSEMARY B. ANDERSON

**** ** ***** *

Westminster Station, VT 05159

Home: 802-***-****

Mobile: 802-***-****

Email: ********@*****.***

SUMMARY 

Customer Service professional with over 15 years’ experience.  Areas of expertise include customer care, cross selling, account opening/closing, research and data entry, and retail sales. Committed, compassionate, intuitive with strong analytical, problem solving, communication and relationship management skills. 

EXPERIENCE 

CHITTENDEN TRUST COMPANY, Bellows Falls, VT       2002 – 2008

Customer Service Representative 

 Provided overall service to individual and commercial banking customers.

 Cross-trained in both platform and teller transactions; opening new accounts, cross selling all bank products, processing deposit and withdrawals.

 Managed vault cash, orders and shipments for the branch.

 Assisted up to 100 customers daily.

 Researched and resolved customer inquiries and problems.

 Established reputation for outstanding customer service.

 Major contributor in achieving “Branch of the Year” 2005 and 2006.

 Maintained required cash levels.

 Performed ATM maintenance including auditing cash daily balancing and after hours maintenance.

 Marketed bank products and actively explored new business opportunities.

PUTNAM TRUST, Riverside, CT          1999 – 2002

Personal Banker 

 Provided overall service to individual and commercial banking customers.

 Opened new accounts and cross sold bank services.

 ATM after hour maintenance team.

OXFORD HEALTH PLAN, White Plains, NY        1998 – 1999

Member Service Associate 

 Assisted members with locating medical professionals.

 Performed numerous duties, including but not limited to fielding claims, updating member information, reviewing benefits, and documentation of all phone transactions.

SNELLING and SNELLING, New York, NY         1997 - 1998

AT&T Wireless Representative 

 Managed AT&T kiosk, maintained displays, advertisements and inventories of phones and accessories.

 Programmed phones and instructed clients on use of new phones.

ROSEMARY ANDERSON Page Two

AMERICAN SAVINGS BANK, White Plains, NY        1987 – 1993

Abandoned Property Coordinator 

 Worked with Marketing, Computer Center, Controllers and branch offices to ensure accurate and time compliance with NY State.

 Provided guidelines and monitored reactivation of all dormant accounts.

 Extensive training to keep current with abandoned property law by attending meetings and seminars sponsored by State of New York and the New York Safe Deposit Association.

 Managed department independently and reduced state-abandoned funds for NY from $2M to $800K.

 New York Safe Deposit Association member and officer.

DIME SAVINGS BANK, Mamaroneck, NY         1980 – 1987

Customer Service Representative (1985 – 1987) 

Reconciliation Clerk (1981 – 1985) 

Bookkeeper (1980 – 1981) 

EDUCATION 

B.S., Humanities, Iona College, New Rochelle, NY

B.F.A. course work in Studio Art, Windham College, Putney, VT 

COMPUTER SKILLS 

Word and Excel

CERTIFICATIONS

Notary Public, State of New York

New York SBLI

Dun & Bradstreet, Modern Business Communication Skills

Management Skills for Women in Management and Business Writing

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