Customer Service High School
Resume:
Valerie Johns
Brewton, Alabama 36426
***********@*******.***
Wal Mart March 2011-Sept 2011
Brewton, Alabama 36426
Supervisor: Sonja Lim
Cashier
Sitel Corporation
18801 US Highway 84
Andalusia, AL 36420
4/30/2007-Present
Supervisor: Melissa Malwitz April 2007 – March 2011
Customer Care Representative
Sitel is a customer service and technical service company. They provide customer and technical service for many clients all over the world.
• Answering questions for representatives.
• Assisting representatives with problems on customer accounts.
• Taking escalated calls from customers.
• Reviewing customer surveys for the client.
• Resolving problems with customer accounts for the client.
• Answering calls for the client.
• Selling client products.
• Managing lunches and breaks for the entire call floor.
• Auditing agent phone calls.
• Dealing directly with the client by either phone or email.
• Customer Care Chat. Chatting with customer's and assisting them with issues and resolving them online.
While at the company I have received several certificates from management in recognition of, not only making the customer happy, but also being able to solve the customer's problems. Also I have been awarded the Purpose award in recognition of my efforts to always being willing to learn new things and assist the customer in any way possible.
Weiser Security
1013 Snow Street
Oxford, AL
Supervisor: Robert Hall
June 2006 – March 2007
Security Guard
Weiser Security provides security for many different clients around the country. They provide armed and unarmed guards.
• Logging trucks in and out of the trucking yard.
• Signing the drivers in and out.
• Keeping the packets with the drivers money and orders.
• Making sure that the drivers picked up the packets before leaving.
Shaw Industries
200 Industrial Park Drive
Andalusia, AL 36421
Supervisor: Tim Foley May 2004 – August 2004
• Running 120 position Twisting Machine to make yarn for carpet.
• Cleaning the machine and making sure that it was running correctly.
West Corporation September 2004 – April 2005
5031 Commerce Park Circle
Pensacola, FL 32505
3/1/2004-12/1/2004
• Assisting customers purchasing American Express Gift Cards and Travelfunds Cards.
• Assisting Cable Customer with setting up new service.
• Assisting Customers with technical issues.
• Selling Upgrades and new services.
Education
WS Neal High School May 1992 – May 1996
High School Diploma
Received scholarship to Reid State College for Nursing.
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