Manager Customer Service

MICHAEL YOCHIM

**** ******** *****, *******, ******* 33594

home 813-***-**** cell 813-***-****

*******@********.**.***

Experienced Foreclosure Specialist

Motivated and dedicated default specialist with numerous years of experience successfully managing and liquidating an assigned portfolio of unproductive assets. Background in foreclosures, bankruptcies, loss mitigation, collections, lending and customer service. Proven success in forging good relationships with management and outside vendors as well as customer relations. Additional experience in UAT testing, problem solving, business development and testing, credit analysis, inventory control, loss prevention, appraisals, replevins, affidavits, judgments and other legal procedures.

PROFESSIONAL EXPERIENCE

HSBC, Tampa FL (January 2003-August 2012)

Foreclosure/Affidavit Specialist (June 2009-August 2012)

• responsible for all assigned foreclosures to keep moving toward resolution

• UAT tester - responsible for all of foreclosure testing for releases and new products

• SME (subject matter expert) - helped develop the new foreclosure process per OCC

• special project technician - assisted in completing many special projects

Loss Mitigation (July 2004-May 2009)

• Modifications, Short Sales and Exit Strategy processor

• Late stage collector

• Call Model specialist

• 2nd Mortgage adjustor

• UAT tester

Bankruptcy (January 2003-June 2004)

• Chapter 13 Specialist - responsible for all aspects, compliance and handling of assigned states.

CITIFINACIAL (October 2001-January 2003)

Assistant Branch Manager - assisted in all aspects of branch operations

THE ASSOCIATES COMPANIES (6yrs)

Associates Housing Finance Tampa, Florida

Direct Lending Specialist

• refinanced existing customers from origination to closing

Collection Manager

• responsible for 10 collectors collecting in 5 states

TranSouth Financial Corporation Winter Haven, Florida

Branch Manager

• full responsibility of a $5million branch office

GREENTREE FINANCIAL CORPORATION (6yrs)

Collection Manager

• full responsibility of all Florida collections and 8 collectors

EDUCATION

BA, Finance and General Business

University of South Florida, Tampa, FL

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