Nursing Home Quality Assurance
Resume:
DONNA C. WICKETT R.N.
Hamden, Ct, 06514
Phone: 203-***-****
Email: b2n7hz@r.postjobfree.com
OBJECTIVE
Diverse, progressive experience encompassing program development/implementation,hospice/home care,
federal long term care surveying/ monitoring nursing home compliance/directing resident care/resident
care plan coordination, staff development/inservice presentation and quality
improvement. Utilize excellent communication, interpersonal, and public relations skills to
interface effectively with administrators, staff and patients. Dedicated, results oriented
professional with proven leadership, team building, and problem solving skills. Consistent
recipient of excellent performance evaluations.
WORK HISTORY
Feb 2010 Case Manager,
Quality improvement
Solamor Hospice Milford, Ct. Oct 2012
Directly managed hospice patients in their homes, nursing homes and assisted living facilities.
Coordinated care utilizing an interdisciplinary approach, working closely with patients, physicians, social
workers, families and clergy. Served the role as Quality Assurance Performance Improvement(QAPI)
Coordinator, identifying trends in patient care, and recommending policy/procedural changes to enhance
patient care delivery.
Nov 1999 Nurse Consultant
to State of Ct. Health Department
Hartford, Ct. June 2009
Certified in inspection, monitoring and enforcement of federal regulations in nursing homes.
Trained and certified to perform state surveys utilizing the quality indicator process(QIS).
• worked in concert with other state surveyors to perform nursing home inspections.
• Performed investigations to identify compliance issues.
• Noted patterns and trends in nursing homes to identify system related problems.
• Flexible work hours adapting to the needs of the regulatory process.
• Consistently established positive relationships with providers to encourage a
harmonious environment to communicate problems and non-compliance in meeting
resident needs.
Mar 1999 State Monitor
Jewish Home for the Aged
Nov 1999 New Haven Ct.
Responsible for monitoring implementation of a consent order/reporting facility's adherence
to the directed plan of correction.
Feb 1997 Regional Clinical Manager
The Frontier Group (Boston, MA)
Mar 1999 Boston, Mass
Assisted skilled nursing facilities in maintaining compliance with State and Federal
regulations. Prepared recommendations for facility improvement incorporating
policy/procedural changes, program development/enhancement, and training/education
required to enhance operations. Selected to troubleshoot a facility in jeopardy: Brought
facility into compliance within a three week period.
May 1990 Director of Nursing Services
Arden House Nursing Home
Feb 1997 Hamden, Ct.
Coordinated nursing services at this skilled facility serving 360 residents. Directed and
supervised 200 plus staff including RN's, LPN's, CNA's and clericals. Responsibilities
included program/project development and implementation, staffing, budgeting, purchasing,
cost control, and overall quality resident care. Case management duties included assessing
and screening admissions, identifying needs, and insuring that proper therapies were in
place.
• Planned and implemented 60 bed sub-acute unit(1996).
• Developed, coordinated, and implemented a Restorative Nursing Program.
• Developed OBRA directed quality improvement & staff development program which
was largely responsible for a zero deficiency resident survey (1996).
• Served on the renovation committee project directing distribution of a $10 million
dollar budget: Duties included planning and coordinating interim resident care,
staffing and purchasing medical equipment.
• Chairperson State Health Code Revision Committee: Infection Control (1995)
Nov 1987 Quality Improvement/Patient Care Plan Coordinator
Arden House Nursing Home
May 1990 Hamden, Ct.
Identified resident needs, developed criteria for standards of care. Designed and implemented
a comprehensive Quality Improvement Program including weekly audits and assessment of
nursing staff skills. Originally hired as a Staff Nurse/Nurse Supervisor.
• Served as Instructor with responsibility for providing teaching and clinical
supervision of Nurse's Aides certification Program.
• As a Resident Care Coordinator, implemented interdisciplinary techniques to develop,
assess and modify resident care plans.
• Effective efforts resulted in an all positive resident survey and resident care
standards which met/exceeded State and Federal requirements.
Jan 1983 Resident Care/In-Service Coordinator
Whitney Manor Nursing Home
Nov 1987 Hamden, Ct.
Developed and implemented all educational programs for the facility. Conducted accident
investigations, implemented cost and safety improvements. Designed new care plan
programs.
EDUCATION
Developed and coordinated programs at various skilled care facilities.
Received certification for the federal certification process.
Sep 1964 Stamford Hospital School of Nursing
to Stamford, Ct.
May 1967 Three year diploma
Sep 1964 University of Bridgeport
to Bridgeport, Ct.
May 1965 Attended University in conjunction with the Stamford Hospital Nursing program.
SOFTWARE/SYSTEM SKILLS
Certified in the Quality Indicator Survey and computer applications.
REFERENCES
References furnished upon request
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