Technical Writer

EXECUTIVE SUMMARY

Analytical and detail-oriented, known for quality and timely completion of projects; Able to balance competing priorities under tight deadlines and make sound judgments under pressure; Has the ability to recognize the learning styles of all types of adult learners/SMEs and communicate based on this knowledge. Sharp communication, proofreading and presentation skills; Quick learner; ILT experience; Requires minimal supervision; Eight years experience as a technical writer

SKILL SET

Writing Skills

• Created Pre-Installation, Installation, Operations & Maintenance, Serviceability and Quick Reference manuals

• Created product information pamphlets for internal and external clients

• Wrote and distributed company-wide memorandums, policy and procedure updates, and announcements

• Created and maintained desk-side job aids and instructions

• Proofread, edited, and designed the format of executive-published articles

• Created online help documentation for company’s tax software

• Designed the layout for several company magazine samples for publish

• Wrote and designed company brochures, handouts, training materials, newsletters, and marketing materials for distribution

Documentation Management

• Maintained and updated new-hire training calendar and managed training database for over 200 new-hires

• Created a web-based directory of HTML files for alert management users and IT support groups

• Designed and formatted a 618-page Emergency Flight Manual for the United States Marine Corps.

• Converted existing guides from Microsoft Word and Adobe FrameMaker format to Adobe InDesign

• Managed content changes, layout and design, and article revisions for department’s intranet site

• Maintained and updated Underwriting Guidelines, Correspondent Lending Guidelines, and Quick Start Reference guides

Leadership & Management Skills

• Served as a liaison on the Board of Governors’ monthly council between division leadership and Training Department

• Coached new on-the-job trainers

• Advised and led peer writers on large-scale projects, such as product release notes and external technical bulletins

• Arranged and led phone conferences for software programmers across multiple sites for release notes finalization

Presentation Skills

• Demonstrated effective presentation skills before large and small audiences ranging from 3rd graders to executive level officers

• Led new-hire training courses based on self-written training material

• Led training modules across company sites via Webex

• Created Computer Based Training using Adobe Captivate for internal and external clients

• Led a 6-week financial training course for grade-school class (Junior Achievement)

SOFTWARE SKILLS

Adobe Acrobat, InDesign, Dreamweaver, FrameMaker, Captivate, Microsoft Word, PowerPoint, Visio, Works, Outlook, Publisher, SharePoint, Tech-Smith Snag-It, FullShot, Motion Artist 3.0, Lotus Notes, HTML, Webex, & Voice-Over Implementation

EDUCATION

B.A. English Education, California State University, Long Beach

Technical Writing Certificate, California State University, Fullerton

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