Account / Project Management

- QUALIFICATIONS SUMMARY -

Driven, versatile, and detail-oriented professional with extensive experience in operations and project management. Highly knowledgeable in the design, development, and implementation of print, web, television, and radio advertisements. History of success in managing and completing numerous projects and balancing priorities through exceptional ability to plan, organize, and execute assigned tasks on time and within budget. Proven track record of working independently or collaboratively as part of a dynamic team of agencies, departments, and suppliers to provide excellent service to multiple clients. Demonstrate outstanding decision-making, planning, and time management skills, with proven ability to establish and maintain positive working relationships with client and staff from all cultures and backgrounds.

- Successful in developing and implementing strategies to expand business scope and increase market penetration while maintaining profit margin

- Consistent in exceeding client expectations for service by providing high-quality service and maintaining professional, ethical standards

- Accustomed to managing, maintaining, and nurturing positive business relationships with clients at all levels to ensure profitability and customer satisfaction

- Committed to delivering high level of customer service to build trust and enhance sales

KEY STRENGTHS

- General and Project Management

- Interpersonal and Communication Skills

- Organizational and Time Management

- Customer Service and Account Retention

- Team Building and Leadership

- Operation Management

PROFESSIONAL EXPERIENCE

RCN CORPORATION - Herndon, VA

PRODUCTION MANAGER Mar 2008-Present

Manage trafficking and supervise project management duties of the Creative Services Team responsible for five service areas. Administer the development of advertisements for company’s products and services on external websites to ensure profitability and market share increase. Skillfully manage the RFP process for the Acquisition DM program.

Key Accomplishments:

- Directed the implementation, design, and creation of print, web, and television/radio commercial media nationally

- Utilized exceptional economical, procurement, and project management expertise in managing all aspects of acquisition, national direct mail campaigns, new and premovers, customer based retention programs, billing, rate increase, and bill inserts

PRODUCTION SOLUTIONS, INC. - Vienna, VA

ACCOUNT MANAGER Jan 2005-Mar 2008

Managed and executed complex accounts to ensure client satisfaction while providing superior customer service to retain client work and acquire more projects. Stayed abreast with the latest industry trends, innovations, packaging, and cost-saving mailing techniques that include sustainable products and the “FSC certification” print processes. Rendered guidance and supplier feedback, as well as negotiated and resolved client/supplier disputes in effective manner. Participated in strategy and weekly status meetings with clients, and provided creative and technical advice to ensure high ¬quality fundraising product. Established, maintained, and nurtured positive working relationships with clients, interdepartmental personnel, and suppliers.

Key Accomplishments:

- Recognized for top performance and promoted from project manager to team leader and account manager

- Directed project management duties, from initiation to completion of 8-20 concurrent projects for non-profit direct mail clients, consultants, and agencies within high intensity, fast paced environment, with a focus on providing high quality, cost effective, and accurate product while limiting company’s liability

- Gained exceptional skills and experience in managing large and small accounts for high profile clients and programs inclusive of renewals, acknowledgements, sustainers, prospects, appeals, invitations, annual reports, and newsletters

- Played an integral role in managing and organizing internal and external seminars for junior production staff

DIRECT RESPONSE CONSULTING SERVICES - McLean, VA

ACCOUNT MANAGER | TEAM SUPERVISOR Aug 2002-Jan 2005

Directed and trained five team members and an assistant, and held responsible for reviewing all aspects of staff account duties, including management of 15% of teams’ job volume and 25% of teams’ mail volume. Oversaw various duties, such as managing internal art creation, composing purchase orders, and leading the team’s monthly awards of print, data, and laser/mail shop services. Orchestrated monthly client package approvals and cost sheets, as well as expertly tracked and managed the entire inventory usage. Administered mail shop, printer, cager, merge purge, and house file data management relationships to ensure high quality work as well as meet/exceed client’s expectations. Prioritized workflow to meet schedules and communicated production timeline to all internal and external vendors. Analyzed and audited packages to identify printing inefficiencies and provide redesign suggestions. Examined all internal procedures to make cost cutting and timesaving recommendations.

Key Accomplishments:

- Successfully completed numerous projects though effective utilization of project management expertise, mailing 30-45 packages per month comprising more than 1 million #10 & 6”x 9” 2-4 color pieces monthly. Monitored up to 90 jobs at various stages of production at one time

- Handled the drafting of quote request for team, negotiation of best printing, and granting printing and personalization/mail shop services for all clients on team, with an average volume of 5 million pieces, mailing 50-60 packages

- Strategically analyzed external vendor performance and accuracy, as well as drafted report on behalf of the director/owner

- Partnered with database developer in creating and strengthening company’s internal production database.

- Designed and drafted merge purge and house file selection instructions; reviewed and approved incoming counts; and composed mail key and caging instructions for back-end analysis

FELD ENTERTAINMENT, INC. - Vienna, VA

PRINT BUYER Apr 1999-Aug 2002

Obtained skills and knowledge in administering printing duties; printings included two to six color packages composed of #10, 6"x 9", jumbo, self-mailers, “Magalog,” and postcards, as well as premiums, such as stickers, magnets, growth charts, and tattoos. Coordinated additional printing for display, outdoor billboards, and transit advertising. Managed replication and packaging of PR Folders, membership cards, entry pads, and CDs.

Key Accomplishments:

- Administered project management duties for Disney On Ice, Ringling Bros., Barnum & Bailey Circus direct mail for advance ticket sales program

- Managed and fostered printer and mail shop relationships for nine-year round nationwide campaigns, as well as served as internal consultant to agencies during creative process

EDUCATION

BACHELOR OF ARTS IN PSYCHOLOGY

GEORGE MASON UNIVERSITY - Fairfax, VA: 1998 (Completed within 3 years)

PROFESSIONAL TRAINING

Several seminars, trade shows with educational sessions (DMAW, DM Days), and management retreats:

Flawless Printing and Prepress

AMA’s Conflict Resolution

Direct Mail Strategies

First Time Supervisor

Bargaining with Vendors and Suppliers

PROFESSIONAL AFFILIATION

Direct Mail Association

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