Customer Service Representative / Liason
Resume:
RENEE M NELSON
Andover, MN 55304
************@*******.***
OBJECTIVE
I am actively seeking a challenging position that will enable me to contribute my skills and knowledge with a company that is dynamic, progressive and that has growth-oriented positions where my creative talents and innovative capabilities can be efficiently utilized.
JOB HISTORY/DUTIES
Customer Service Representative
Hill-Rom / Advanced Respiratory
Shoreview,MN
Start Date: 09/2000 End Date: 01/2004
In this position I would take incoming calls from patients, clinics, hospitals and Account managers regarding the processing and distribution of durable medical equipment. I also performed Technical Services duites that included troubleshotting and resolving patient or hospital issues in a very timely basis.
Patient Records Coordinator
Hill-Rom / Advanced Respiratory
Shoreview,MN
Start Date: 01/2004 End Date: 04/2004
I assisted with the retrieval and management of patient medical records and the prectiption for insurance submission. I worked closely with our Sales Force team in order to assure a timely response to current orders placed for durable medical equipment. I also monitored and entered all information for new patients, clinics, hospitals and physicians.
Customer Account Representative
Upsher-Smith Laboratories
Maple Grove,MN
Start Date: 11/2004 End Date: 07/2005
As a Customer Account Representative I worked directly with the National Sales Representative for my accounts. I obtained and processed Pharmaceutical orders that were recieved by phone, mail, email and electronic ordering. I worked closely with out Shipping Department to ensure proper inventory acounts and special shipping requirements for each customer. I also researched and processed customer returns for credit.
Patient Service Representative
Pediatric Home Service
Roseville,MN
Start Date: 02/2006 End Date: 05/2011
In my position as a Patient Service Representative I was responsible for "taking care of the child". Within that I placed orders, educated parents and the in home nursing staff on patient supplies, insurance limits, and requirements for travel. I was also in direct contact with the patients physicians for prescriptions, verbal orders for supplies and orders to discontinue equipment. In addition I was also responsible for obtaining Special Price Filing for supplies and equipment that were outside the patients insurance limitations.
ADDITIONAL SKILLS
Advanced computer skills
CPT and ICD-9 Knowledge
Medical terminology
Excellent communication skills, prioritizing tasks with time management.
25 years of Customer Service experience in numerous medical fields.
I am a proficient, enthusiastic proven self-starter who is able to work independently and as a cooperative team member.
References:
Gris Dahlin; Team Titanum - Sr. Sales Manager 952-***-****
Stacy Svodondy; Children's Mpls Hopsital - NICU follow up clinic 612-***-****
Angie Bohnsack; DFS Communications - Acct. / Production Coordinator 763-***-**** or 763-***-**** [cell]
Contact this candidate