Customer Service Management

Profile: Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education:

Montgomery College, Rockville Maryland

A.A. in General Studies (May 2010)

University of Maryland, Shady Grove

Health Systems Administration (September 2010- Present)

Key Skills: Office Skills: Office Management

Records Management

Spreadsheets/Reports

Calendaring

Front-Desk Reception

Executive Support

Computer Skills: MS Word

MS Excel

MS PowerPoint MS Publisher

Cisco

Siebel

Professional Experience:

IQ Solutions - Rockville, Maryland January 2011- August 2011

• Handled multifaceted clerical tasks (e.g., data entry, filing, and records management)

• Supported the Bureau of Clinician Recruitment and Service to help address the nationwide scarcity of health care providers

• Analyzed and review applications at the processing center through educational institutions, financial institutions, and other sources

• Verified eligibility requirements, loan documents, and employment sites for National Health Services Corp Applicants

• Supported team in meeting deadline for congressionally mandated disbursement of American Recovery Reinvestment Act Funds

Covance Market Access- Gaithersburg, Maryland June 2009-July 2010

• Supported the functions of firm practices through research analysis of issues raised by internal project teams

• Assisted providers and patients with information pertaining to his/her specialty pharmaceutical medication

• Was initial contact for incoming calls and serviced aver 100 phone calls a day as well as collected demographic information

• Assisted in using information and data to prepare specific findings to provide caller with high level of service

The Room Store- Rockville, Maryland December 2007- April 2009

• Consistently generated revenues through product knowledge and friendly sales techniques

• Comprehended and maintained department standards

• Maintained quality customer service

• Demonstrated knowledge of furniture, accessories and services, and use this knowledge to build sales

• Communicated effectively with Associates and Management and provide flexibility of business needs

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