sale,insurane costomer service

FRANCISCO G. BETANCOURT

*** ****** *****. ********, ** 31405

Cell: 305-***-**-**. ********************@*****.***

SUMMARY OF QUALIFICATIONS

• Sales experience. Call Center / Telemarketing experience

• Sound organization skills, goal-oriented, persistent, and proactive.

• Uncommon ability to work independently, or in a group and handle pressure.

• Strong ability to analyze and ascertain solutions in the best interest of the client.

• Result driven sales professional.

• Aptitude for learning, understanding and conveying services to customers

• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of correct grammar

• Ability to maintain positive attitude and enthusiasm each and every day.

• Proven record of attendance.

• Strong closing/persuasive techniques.

• Team Player.

• Quick Learner.

• Excellent interpersonal, listening and communication (both written and spoken) skills in English and Spanish.

PROFESSIONAL EXPERIENCE

Inbound Life Insurance Sales Executive for the Hispanic Market March 2009 - Dec. 2010.

Seguramerica, Inc.

• Handled high volume of calls; calling potential or established clients (“warm leads" – clients that have expressed interest through TV ads).

• Ascertained client needs & offered services/products as appropriate.

• Ensured accurate & appropriate protocol was followed with each call (e.g. following script; data entry of client information, insurance information, sales & follow up; full & proper closing).

• Ensured accuracy in selecting appropriate disposition at the end of each call.

• Demonstrated confidence in presentation and sales.

• Met and excelled daily & weekly performance goals.

Marketing Research Analyst/Media Broker September 2004 - Jan. 2009

Fiesta Marketing Inc./TeleMedia Net, Inc..

• Find, negotiate, develop marketing strategies and secure media spots in Hispanic Media Markets, nationwide and internationally, for a varied range of clients.

• Developed business relationships with other Media Brokers in order to secure a profitable return for both the client and the brokers, through agreed negotiations with TV Stations

• Formed strong bonds with different Advertising Media to enhance successful investment opportunities

• Identified and built strong commercial opportunities for a varied group of clients, based upon research and analysis of the best investment opportunities for them.

Marketing Research Analyst/Media Broker. March 1999 – September 2004.

Latin American International TV.

• Develop and implement a marketing strategy for the TV programs as well as for the advertising time spots.

• Formulate local as well as international media kits for client presentations.

• Research and analyze Hispanic and Latin American markets to compile a list of individual corporations and media buyers who may be interested in purchasing available spots.

• Compile a wide list of local and international corporations interested in investing with Latin American International TV.

• Direct the study of targeted markets of prospective advertisers to offer advertising spots with a maximum benefit to their companies or clients.

SKILLS

• Microsoft Word

• Excel

• Fluent in written, oral and reading English and Spanish

EDUCATION

• 2009. Life and Health Insurance Certification in various states including Florida.

• 1996. Professional Sales. Institute of Superior Studies of Administration. Caracas, Venezuela

• 1992. Marketing Management. International Management Services. Caracas, Venezuela

• 1990. Sales Techniques. International Management Services. Caracas, Venezuela

• 1974-1975. Production and Direction for TV and Films. School of London Television. London, Britain, UK.

• 1972-1974. Production and Direction for TV and Films. British Broadcasting Corporation. London, Britain. UK

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