Customer Service Data Entry

Mrs. Valerie E. Foote

**** ******* *****

Apt **

Laurel, MD 20708

240-***-**** Home

202-***-**** Cell

240-***-**** Work

Objective: To obtain a position where I can enhance my membership, data entry, customer service skills to move up to management level

Work Experience

Membership Database Coordinator

March 21, 2011 – Present

Staffing NOW - SWANA, Silver Springs, MD

• Providing data entry support for the Membership & Conference department for the Solid Waste Association of North America (SWANA)

Group Database Assistant

September 27, 2010 – March 18, 2011

Advantage Professional Staffing Agency – Kaiser Permanente, Rockville, MD

• Providing data entry support in the Membership Benefits department of Kaiser Permanente

Data Entry Operator

August 31, 2009 – March 31, 2010

Chipton Ross Employment Agency -Northrup Grumman, Linthicum, MD

• Provided data entry support to Northrup Grumman’s Travel & Entertainment department and the Accounting department

Data Entry Operator

November 2001 – July 31, 2009

American Society of Addiction Medicine, Chevy Chase, MD

• Processed all new members, renewals, contribution batches, conference registration batches

• Ran monthly reports from Crystal Reporting for the Membership, Accounting, Conference departments

• Prepared database for annual member renewal process

• Maintained membership information on ASAM’s website

• Provided customer service to members and prospective members

• Provide on-site conference registration at ASAM’s conferences

• Fulfilled internal and external mailing list requests

• Filed batches

• Cleaned up database with an less than 2% return

• Implemented email renewal mail merge with 2nd and 3rd billing notices

• Produced membership brochure

• Implemented on-line renewal, member joins, conference registrations

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Membership Coordinator

September 1999 - September 2001

American Association for Higher Education Washington, DC

• Ran monthly reports

• Coordinated annual member renewal process, preparing and printing of invoices and accompanying letters

• Maintained membership information on the AAHE web site

• Provided customer service to members and prospective members via phone, fax, e-mail

• Entered membership, conference registration and publication order batches into database program

• Printed out batch reports

• Fulfilled orders for conference registration, sent out conference confirmations, sent out new member packets and renewal cards, prepared publications for shipping

• Filed batches

• Provided on-site conference registration at AAHE conferences

• Fulfilled internal and external mailing list requests

Coordinator, Member Services

March 1998 - August 1999

American Association of Family and Consumer Sciences Alexandria, VA

• Maintained membership database

• Enter membership and conference registration batches.

• Provided customer service to members, prospective members via phone, fax

• Ran monthly reports

• Processed credit card payments and refunds

• Fulfilled internal and external mailing list requests

• Assisted with on-site registration at AAFCS National Conference

• Processed incoming and outgoing mail

Administrative Support

August 1997 - March 1998

The Affiliates/Office Team Staffing Arlington, VA

• Provided administrative support to various firms, association, organizations and law firms

• Document coding, sequence checking, unitizing. This required attention to detail and excellent organizational skills

• Organized documents for attorney review

• Answered telephone, typed correspondences, filing, faxing, coping and processing incoming and outgoing mail

Membership Specialist

February 1994 - July 1997

The National Organization for Women Washington, DC

• Maintained membership database

• Provided customer service to members and prospective members via phone, fax, and mail

• Entered new members, renewals, contributions

• Processed credit card payments and refunds.

• Fulfilled internal and external mailing list request

• Provided training to volunteers and interns

• Ran weekly and monthly reports

• Assisted caging and data processing companies with inquiries and problems

• Assisted Chapter Development Director with chapter related projects

• Assisted Accounting Manager with check deposits, credit card payments

• Assisted with on-site registration at NOW national conference

Software Knowledge

MS Access, MS Excel, MS Publisher, MS Word, MS Outlook, MS Power Point, Internet Explorer, iMIS Membership Software, Personify, Crystal Report Writing

Education

January 17, 1981 - July 15, 1981

Washington School for Secretaries, Washington, DC

June 6, 1980

Graduated from Rappahannock County High School, Sperryville, VA

Salary

$38,000.00 - $42,000.00 Negotiable

References

Available upon request

Contact this candidate