Sales Manager

Christopher A. Taylor

***** ***** **. **** ****, CA. 91737

909-***-**** e-mail: ***********@*****.***

Warehouse and Distribution Operations Manager

Summary

Versatile and dynamic senior leader with 20+ years of management expertise involving warehouse and distribution management experience; passionate about driving relationships, achieving results, change management and leading by principled example.

Successful in driving customer satisfaction, streamlining operations and maximizing profitability in organizations and in a variety of industries including: Living Spaces Furniture (Multi unit warehouse distribution. B2C, B2B), Bradshaw International Inc. (A world leader and distributer of Kitchen Hand Tools and Gadgets B2B). Tayfer Corp. (World Class manufacturer of Printed Circuit Boards B2B).

A take charge change agent versed in developing complex international supply chains and processes. Extensive background in leading Distribution and Fulfillment Operations; including managing multiple sites and fulfillment operations. Experienced in outsource partnership creation, negotiations, developing strategic partnerships, Intermodal and Mode conversion, Truckload, LTL, Pool Distribution, Consolidation and Small Parcel. Specialized in leading diverse teams in improving distribution center productivity, warehouse space management and productivity analysis; as well as DC consolidation and integration.

Experience

2009 to Present

Consultant Christopher A. Taylor Consulting, Upland, CA.

Aiding and assisting clients to success with warehouse safety plans, maintaining compliance with local and state regulations (DOT and OSHA), as well as warehouse layout and planning were some of the tasks that we were retained. Operational skills that I teach are; Creating and Implementing Inventory Control and Inventory Optimization Plans, Process Improvement and Lean Operations Planning, Identifying K.P.I.'s.

I have aided and coached management personnel in supplier negotiation, as well as third party logistics (3PL) negotiations. With my management background I have been requested to hold courses on leadership training, mentor counseling, team building as well as address human resource concerns and proper documentation for corrective action.

2003 to 2009

Regional Operations Manager Living Spaces Furniture LLC,. La Mirada, CA.

Managing the overall operations at multiple locations, I was able to establish and maintain a performance matrix index to reward or counsel associates and further them to achieve company goals. Conducting weekly training meetings, weekly associate meetings, weekly team leaders meetings, helped to assure cohesive teamwork and best practice was established.

• Charged with overall customer satisfaction, I maintained a Net Promoter Score (NPS) of 87% .

• Responsibilities corporate wide; P & L management, budget planning, capital expenditure planning, merchandise displays, sales and marketing, inventory control, procurement, warehousing, systems management, incentive structures, performance standards, safety and compliance, team leadership and mentoring.

• Negotiated and controlled all third party logistics contracts, as well as oversaw all vendor contracts for approval. Approved all vendor invoices for accuracy and processed on time for vendor payment.

• Established companywide Key Performance Indicators K.P.I.’s. Established performance targets for both short range and long range goals, by developing a performance matrix system.

• Headed task force to reduce overall energy usage by 35%.

• Oversaw all labor scheduling.

Store Manager Living Spaces Furniture LLC, Rancho Cucamonga, CA.

• Oversaw all operations from Warehouse to Sales Floor.

• Lead teams to annual sales of $105MM. While setting a company record for the highest single day sales record of $675k.

• Direct responsibility for: Sales Team, Merchandise/Visual Team, Customer Experience/Operations Team, employee coaching and development, team motivation and recruiting.

• Developed multiple operational programs that were expanded throughout the company, including: New Hire Orientation Guide, Store Safety Program, Retail Positions Training Guides, Retail Job Descriptions, Retail Systems Training Manuals, Sales Training Programs, and Design Consultant Sales Training Guides.

• Responsible for Stores P&L.

Operations Manager Living Spaces Furniture LLC, Rancho Cucamonga, CA.

• Managed all aspects of warehouse operations, including: Receiving, order picking, shipment loading, logistics planning, inventory control, both physical and cycle count, and customer service.

• Maintained a 98% on-time rating, tracked by GPS, for same-day deliveries with 2 two hour deliver time windows.

• Headed quality review board to asses cause and effective, corrective action.

• Lead inventory teams to a 98.5% inventory accuracy on physical inventory audits. Established cycle count inventory operations.

• Managed fleet operations of more than 100 vehicles and 30 over-the-road trailers per DOT regulations.

• Negotiated lower cost on contracted inbound freight netting a lower overall cost.

• Implemented “Lean” methods of production and operations, implemented the monitoring of K.P.I.s.

• Managed all communications with regulatory agencies for compliance (OSHA, AQMD, City Fire, Etc.)

1999 to 2003

Manager of Distribution Services Bradshaw International Inc. Rancho Cucamonga, CA.

Bradshaw International is the leading supplier of kitchen hand tools and gadgets worldwide. Bradshaw is known for their product names;, Goodcook, Bonny, Everyday Living, Wal-Mart Brand, Target Brand, and Kroger store Brand. Bradshaw maintains warehouse/ distribution center of 750,000 sq. feet and has annual revenues exceeding $200 million.

• Managed overall warehouse facilities (approx. 750k sq.ft.). Over saw distribution to all major accounts (Wal-mart, Target, K-Mart, Kroger, etc.).

• Purchased all freight; inbound container contracts (50 containers per day) and outbound freight contracts and tariff rates (annual $16milliion). Reduced overall freight cost through negotiations and was recognized for achieving $1MM under annual budget in the freight category.

• Managed the In Store Display unit assembly VAS, Pallet, end cap, case, j-hook, counter top display construction.

• Duties included team development, training plan and implementation, implementing performance matrix and developing appropriate incentives.

• Managed Warehouse Management Systems WMS and YMS.

• Maintained Inventory control with a 98.5% inventory accuracy of 98,000 pallets of inventory, through physical and cycle count inventories.

• Chaired companies first Safety Committee.

1993 to 1999

General Manager Tayfer Corporation, Upland, CA.

Tayfer corp. was a manufacture of Printed Circuit Boards. Tayfer's primary market place was with Aerospace and defense contractors, NASA, Lockheed, Boeing, Aerojet, Motorola. Tayfer employed approx. 130 employees. Tayfer's annual sales exceed $5.5 million.

• Maintained a military specification qualification in manufacturing and quality control. Certified through the Department of Defense.

• Responsible to the Board of Directors for overall sales, marketing, manufacturing cost, and P&L.

• Established strategic plans for future success through utilizing new markets and unique material certifications.

• Developed only UL Approve process for manufacturing Aluminum sub straight circuit boards.

• Demonstrated success in reducing costs while maintaining high quality.

• Effectively blended management skills with technical expertise.

• Wrote and Published Quality Assurance Manual in compliance with Mil-P-5510C, Mil-I-45208A.

• Wrote and Published Manufacturing Operating Procedures Manual, Complete operations flow chart, and Published position guides.

Education

Chaffey College AA, Business Administration 1981 – 1983

California State University San Bernardino BS, Business Administration 2012.

(Additional related courses from; Mount San Antonio College, Messiah College).

• Deans Honor List eight semesters.

• Voted most outstanding marketing student.

• Additional courses of study and certifications including;

Turn-Key Manufacturing courses; Managing Inventories, Managing Cycle Counts, Manage Supply Chain, Making Teams Work, Design Plant and Facility, Implementing Cellular Manufacturing. Sales, Marketing, Quality Control. Incl.: Dale Carnegie; Sales Advantage, Leadership training for Managers, Process Improvement. Tom Hopkins; Basic Boot camp. Landsberg Institute; Effective Communications.

Software/System Skills

Competent in Microsoft Word, Excel, Publisher, Access, and Outlook. Extensive use with Storis WMS, Axiom WMS, RedPrairie WMS, ADP Accounting, ADP Enterprise, and proprietary procurement software systems, as well as Crystal Reports, and various accounting software systems, Visio and Auto-Cad.

Volunteer Experience & Causes

Board of Directors - Upland High School Regiment Boosters - Current

Chairman - Board of Trustees - Alta Loma Brethren In Christ Church / Alta Loma Christian School - past

Treasure - Board of Directors - Mile High Pines Camp – past

I Support the “Wounded Warrior Project”,

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