Costumer Service Representative

Miguel Gallego

*** * ******* ** ******* Beach, Fla 33060

***************@*****.*** Phone:786-***-****/954-***-****

EDUCATION

Miami Dade Community College- PreArchitecture

Florida International University- Construction Management

Department of the Air Force- Contract Administration

FDOT - Inspection/material testing, Soils, concrete, Roadway inspection

Materials laboratory testing.

Florida State Licensed Contractor

EXPERIENCE

Feb09-Aug09 - AIM Funding Group Inc.- English/Spanish Costumer service in a call center environment

Processing inbound/outbound Refinance and Reverse mortgage applications.

Nov08-Feb09- Foreclosure Answers Inc.-English/Spanish Costumer service in a call center environment

Processing inbound/outbound Loan Modification applications.

June08-Nov08-West Investments-English/Spanish Costumer Service in a call center environment processing inbound/outbound Debt settlement, Debt consolidation.

2006-2008-Insurance Field Representative- ADVANCED FIELD SERVICES Inc. Costumer service conducting property insurance surveys, contact policy holders, both in English and in Spanish, web based reporting, update policy information for insurance companies such as Allstate, Nationwide, USAA, web based reporting.

2004-2006-Insurance Field Representative- CLEAR CAPITAL Inc.- Costumer service on insurance policy renewals, BPOs, residential surveys bilingual contact with policy holders, Web based reporting.

2004-2005 Insurance Field Representative- KEYSTONE INSPECTION SERVICES Inc. Costumer service in high value property loss surveys, Web based reporting.

2002-2004-Insurance Field Representative- SEFS/ RR DONNELY- Costumer service, bilingual contact with policy holders, take update surveys, schedule inspection commercial property inspections. Business, Shopping Centers, Apartment complexes, 4 point inspections. Web based reporting.

2000-2002-Property Management of HUD homes- FreeLance Property Management

Costumer service in HUD homes property mngt, Bimonthly inspections, lead paint assessment, Mold Assessments, monitor property preservation vendors..

1999-2000-Engineering technician-City of Miami Beach-monitor Public Works projects, costumer service on the counter processing permit applications such as road improvements, water main upgrade, pump systems, drainage systems

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1997-1998-Field Inspector- TOWER HILL Inc- Commercial/Residential Insurance Loss Surveys costumer service, business inspections, shopping mall inspections, Leasee risk inspection, Comm. Leasor inspections, Comm. Loss control inspections, Comm. Loss control request, Comm mobile home park inspections.

1995-1996-Insurance Loss Inspector-COMPLYTRAK INSURANCE REPORTING. Dwelling foot print measurements, attractive nuisence photos web based reporting.

1994-1995-Residential Insurance loss Inspector-MORTGAGERAMP-Residential Insurance loss inspections. Attractive nuisance, Hazards and conditions, web based reporting.

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