Troy Everett
Resume:
Troy Everett
Owasso, OK *****
Summary
Highly motivated and creative manager skilled at building effective, productive working relationships with clients and staff.
Energetic self-starter with excellent analytical, organizational and problem-solving skills.
Proven ability to motivate and work effectively with persons from other cultures and all walks of life.
Over 14 years of management and leadership experience.
Employment History
Dollar Thrifty Automotive Group September 1996 – October 2008
Section Manager, Loyalties and Commission
September 2004 – October 2008; Dollar Thrifty Rent-A Car, Tulsa OK
Developed and implemented an online commission and incentive program.
Reported marketing and sales program results to sales staff and upper management using a variety of reporting tools.
Supervised 6 staff assistants and a coordinator.
Provided excellent customer service to travel agents.
Prepared and gave presentations to domestic and international licensee owners.
Section Manager, Customer Advocacy
August 2001 – September 2004; Dollar Thrifty Rent-A Car, Tulsa OK
Helped create a sales/customer service team from the ground floor. This group made outbound sales calls and assisted customers with their issues.
Selected and hired over 30 associates and 2 supervisors.
Ongoing responsibilities included scheduling, training, and motivating associates.
Section Manager, Sales
October 1997 – August 2001; Dollar Rent-A Car, Tulsa OK
Supervised Sales Support Team that assisted national sales agents.
Tracked various sales programs for outside sales staff.
Revenue Management Analyst
January 1997 – October 1997; Dollar Rent-A Car, Tulsa OK
Created competitive pricing strategies for the western region of the US.
Monitored competing car rental companies.
Risk Management Collector
September 1996 – January 1997; Dollar Rent-A Car, Tulsa OK
Worked with individuals and insurance companies to collect for damaged rental vehicles.
Helped set new monthly department record of over $1 million in collections.
Assistant Branch Manager
April 1994 – August 1996; Enterprise Rent-A Car, Tulsa OK
Supervised the renting, marketing, pricing and promotion of the rental fleet for several locations.
Developed relationships with clients via weekly sales calls.
Top salesperson on multiple occasions.
Education
B.S. in Business with a double major in Marketing and Economics
Oklahoma State University, Stillwater, OK
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