Customer Service High School
Resume:
Michael Lemus *******.*****@*****.***
Professional Summary
Dedicated technical professional with extensive skills in IT, computers and network support operations. Expertise in Web Application Design, Development, and Implementation. Proficient with Social Media and Graphic Design. Expert with Microsoft office programs, and use of database programs. Ability to design and implement online marketing programs. Quick learner with ability to multi-task. Team player with strong customer service skills. Creative, outside-the-box thinker with great interpersonal and communication skills.
Work Experience
Social Media Manager / SEO Analyst and Engineer / Web Developer / Graphic Design / Senior Student Services Representative
Dade Medical College August 28th 2010 – July 10th 2012
• At Dade Medical College I was in charge of the Social Media pages and the Website. I launched various campaigns to increase the flow and visibility of their online presence.
• Using my expertise in SEO and SEM I increased the PageRank and traffic to the Dade Medical Website by updating proper meta tags, title pages, body content to reflect marketable keywords in their industry.
• As web developer I used knowledge in Google Apps, Google API, Javascript, and Python to create employee infrastructure for admissions, education, and career services.
• As a Graphic Designer I made many billboard, publication, flyer, and web designs to promote the College under the guidelines of the Accrediting Bureau of Health Education Schools using Photoshop and the Adobe Creative suite.
• As a Senior Student Services Representative I interfaced with students, created and managed events on a campus level, address concerns and issues between students and faculty, and kept an organized and strict documentation with procedural papers on online database CampusVue.
• My work at Dade Medical led to achieving an Employee of the Year award in 2011 and Student Services award from the FAPSC (Florida Association of Post-Secondary Colleges) in 2012.
Technology Consultant / Web Developer & Designer / SEO & SEM Engineer / PC Technician
Self Employed 2003-Present
• Privately contracted computer repair for individuals and businesses.
• Consultant on large-scale projects for Individuals (Artists & Models) and Businesses
• Web Designer and Developer for local private businesses
• SEO/SEM/Social Media Management for Artists/Models.
Music Instructor/Computer Technician
Kendall Music Studios July 14th 2007 – August 2010
• At Kendall Music Studios I was contracted for teaching private guitar lessons to students of various ages, ranging between 6 years old to 32 years old.
• Also I was contracted for repairing and maintaining their computer systems, company private network, and information technology.
Music Instructor/Webmaster
Trail Music Studios July 2008 – March 2011
• At Trail Music Studios I was contracted for teaching private guitar lessons to students of various ages, ranging between 6 years old to 32 years old.
• I was responsible for the maintenance and design of their webpage
• Also I was contracted for repairing and maintaining their computer systems, company private network, and information technology.
Volunteer
Malta Youth Corp 2001–2003
• The Malta Youth Corp is a non-profit organization that works with the Catholic Church and does community service
• As a member I worked as a volunteer at Mercy Hospital, helping nurses and speaking to patients and family members of the sick.
• While volunteering I was also Vice President of the group and in charge of communicating and tracking the input of members in the club.
Vice President/Computer Technician
Biti Corporation 2007-2010
• As vice president of this business consulting group I handled communications between clients and managing accounts.
• Also I repaired many computer systems as a technician to aid this corporation’s growth.
• I worked on the development of clientele’s SEO and SEM using tools such as: Google Analytics, Google Webmaster, Google Apps and API, HTML5, CSS3, Apache Server Command Line and Redirects.
Miami’s Magic the Gathering Examiner
Examiner.com October 2009-Present
• As a Journalist for Examiner.com I’ve worked interacting with many people for interviews and researching on current events in my subject.
• Working for Examiner.com I have been responsible for maintaining my page with up to date current news, reviews, and explanations.
Skills
• Numerous hours of live performance and speech
• Years of training with Computer Systems
• Knowledge in Programming Languages
o C++
o Java
o Python
o Javascript
o HTML5
o CSS3
o Jquery
o JSON
o PHP
o MySQL
• Knowledge in Apache Server side command line and implementation
• Knowledge in Content Management Systems and Web Frameworks
o Django
o Drupal
o Wordpress
o Joomla
• Strong problem solving techniques for Hardware and Software related issues
• Bilingual: English and Spanish
• Vast knowledge in verbal skills and diction of both languages
• Keep a clear mind under pressure
• Can type 65 words per minute
• Strong willed and exceptionally loyal
Awards
• 2011 Employee of the Year – Homestead Campus from Dade Medical College
• 2012 Student Services Representative of the Year from the Florida Association of Post-Secondary Schools and Colleges (FAPSC)
Education
Belen Jesuit Preparatory School
High School Diploma
• While in high school I was a long term member of several clubs
o ALPHA : Art Literature Philosophy Humanities Association: 1996-2003
o Bishop San Pedro Spanish Club: 1996-2003
o Astronomy Club: 1995-2003
o Student Council: 1998-2003
o Robotics Club: 2003-2005
Attained Mentor Position
• While in high school I took AP Courses in Computer Science
• Rewarded for writing short stories, essays, and poetry through the Youth Fair Program
• Graduated with a 3.1 cumulative GPA
Florida International University
Courses taken
• I’ve taken courses in Computer Engineering for 2 years
• I’ve taken courses in Music Technology for 2 and half years
Independent Study
• Stanford University – Machine Learning
• Harvard University – Creating Dynamic Websites
• Harvard University – Mobile Software Engineering
• Massachusetts Institute of Technology – Computer Science
Trail Music Studios
Private Music Lessons
• I’ve attended Trail Music Studios from 2001 to 2009
• Taken private instruction in Guitar, Voice, Theory, and Ensemble
References
Dr. Elizabeth Lagaron
Associate Corporate Director of Education at Dade Medical College
786-***-**** ***********@*****.***
Jessica Burgos
Coporate Director of Student Services at Dade Medical College
Alfredo Soler
Homestead Campus Director for Dade Medical College
305-***-**** ************@**********.***
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