Customer Service Quality Control

WANDA FREEMAN-EVANS

**** ******* ****** *******, ******* 30034 404-***-**** **********@*****.***

Qualifications

Summary Offering a diverse and comprehensive track record of top performance including experience and training in the areas of culinary services, food service, customer service, special diets, quality control, personnel supervision, food safety & sanitation, financial services, law enforcement, data entry, purchasing and implementing policies and procedures.

ServSafe certified.

Team player who works closely with co-workers and management to achieve targeted objectives.

Proficient in planning and completing projects to high standards in time-critical situations.

Strengths include excellent leadership, organizational and problem solving skills

Easily establish and maintain relationships with persons from multicultural backgrounds.

Computer proficient.

Education Atlanta Technical College, Atlanta, Georgia

Culinary Training, (April 2009 – Present).

Kingdom Ministry

Small Business Management certificate, (Feb 1996).

Le Cordon Bleu School of Culinary Arts – (Nov 2005 – 2006) – completed cooking training.

Personal Chef training certificate, (April 2010).

Professional

Experience Publix Super Market, Atlanta, Georgia (October 2011- Present)

Aprons Meals Clerk/Cashier

Prepare selected recipes for customer tasting. Check customers out at register.

Glenn Senior Community, Sandy springs (April 2011 – August 2011 )

Cook AM

• Prepared quality breakfast and lunch meals for clients.

• Ensure superior customer service.

CITY OF ATLANTA/CORRECTIONS, Atlanta, Georgia (1990 – 2008)

Corrections Officer, (1997 – 2008)

• Received specialized training in conjunction with this law enforcement position.

• Applied leadership skills to supervise activities of hundreds of inmates both in dorm and yard environment.

• Conducted detail search of both inmates and facilities for contraband and other unauthorized items.

• Maintained accountability roster of assigned inmates.

• Responded to incidents and implemented pre-described operational policies and procedures.

• Counseled inmates on different subjects as required.

• Documented all activities in accordance with prison guidelines.

Procurement/Shipping/Receiving Officer, (2003 – 2005)

• Implemented procedures to ensure efficient management of accounts for several departments, including purchasing products utilized daily by facility.

• Served as liaison between City Hall buyers and Department of Corrections, including extensive problem solving.

• Accurately prepared requisitions and monthly reports for maintenance and services contracts.

Food Service Officer, (1997 – 2002)

Oversaw timely and efficient preparation of 1200-1800 meals three times daily including special diets.

• Implemented quality control, safety and sanitation measures while supervising 25 – 35 inmates involved in all aspects of meal preparation.

• Ordered and maintained adequate levels of food and products on weekly basis.

• Managed daily inventory of items available in dry stock room and produce cooler.

Contact this candidate