Operation Manager

Edward J. Ramsey

**** ***** **. #**** ********, CO 80229

Phone: 303-***-**** Cell: 720-***-****

Email: *********@*******.***

________________________________________________________________________

Being a friendly, loyal and clearly dedicated team player that has an ambition to succeed in any given environment. Although I have extensive experience in the District Management role, I love to learn, and am always up to a challenge whatever the situation.

By being a recognized problem-solver with dependable leadership qualities. I have a solid reputation for achieving corporate goals and objectives and enjoy working independently as well as in a group.

I am a highly reliable self-starter with a Bachelors of Science in Business Management and Minor Degree in Finance. In addition I have acquired more than 18 years of experience in Management and knowledge including, but not limited to:

• High volume operation management experience (130 employees) with critical and logical thinking abilities in a Telecommunication and Retail Environment

• Experience in Fiscal management: Staff management development; and overall appearance of facilities

• Extensive experience in Managing Multiply locations and Sales

• Able to communicate well with vendors and professional organizations both internally and externally

• Ability to recruit and motivate people, instill accountability, and achieve results, hands-on training, extensive customer interaction

With excellent interpersonal skills and I can relate to all levels of staff, management, and clients. I can manage and perform multiple assignments while working under pressure with minimal supervision and in accordance with all Department of Labor (DOL) and Workforce Investment Act (WIA) rules, policies and procedures applicable to my position.

I believe that my qualifications, along with my drive and determination, would make me an excellent candidate for the Operation Manager position that your company has available. Thank you for the opportunity to discuss these and other qualifications with you in detail.

Thank you for your time and consideration.

Sincerely yours,

Edward J. Ramsey

Edward J. Ramsey

8199 Welby Rd. #3508 Thornton, CO 80229

Phone: 303-***-**** Cell: 720-***-****

Email: *********@*******.***

________________________________________________________________________

CAREER OBJECTIVE

Executive management position allowing me to use my skills and experience in the fields of management and contracting and procurement to make a strong contribution to your company’s goals and objectives.

EXPERTISE AND ACCOMPLISHMENTS

Professional with substantial improvements to maintain each facility to promote the highest level of service: which impact consumer’s daily.

Having the ability to organize and schedule as well as making professional decisions making our facilities safe for the customers and for the employees.

Analytical and organized; with ability to identify skills development needs and implement effective training programs.

Dynamic leader strongly committed to working with colleagues as well daily contact with customers, staff, and vendors to negotiate all controversial matters.

Establishment Experience

Call Center experience

Directs store management through audits, field visits, reports, and action plan management.

Evaluates store business results, mentors store managers through P&L reviews, on the job corrections and performance.

Drove operational excellence meeting company expectations

Ensure key processes are in place through store visits

Monitor all aspects of the stores operations, providing advice, coaching and assistance to the store management and associates

Trained and led associates to a 20 million dollar retail store

Strong leadership skills (managing of 130 employees)

District Management Expertise (not limited too):

• Procurement and Supply

• Budget Development

• Hiring and training • Contract Negotiations

• Bookkeeping

• Computer Software/Hardware • Payroll Processing

• Inventory Management

• Manage and direct day to day operation for multi-locations

• Recruit, hire, motivate and provide performance feedback for high caliber property teams to promote adequate staffing and recognize individual talents

• Inspect and audit properties on a routine basis to verify compliance with company standards for operational and financial key measurements, curb appeal, general maintenance and safety

• Monitor property performance and effect operational changes to achieve District goals

• Coordinate staffing schedules to effectively manage properties within budgeted parameters

• Evaluate local competition and make pricing recommendations to maintain competitive edge

• Ensure timely implementation and on going adherence to all Divisional and Corporate initiatives for marketing, operational, and business programs

• Manage expenses and capital expenditures to ensure delivery of all services, optimize spending and manage adherence to company standard.

PROFESSIONAL BACKGROUND

Rainmaker Management

District Manager

Denver, Colorado (2004 – present)

Operation Manager (2002 – 2004)

Mentoring and developing a staff of 130 employees to support the growing product line requirements for customer service support

Experience in maintaining superior customer service environment within the area stores by ensuring appropriate customer service principles are trained, practiced and delivered.

Experience in driving the business by directing, planning, developing and implementing the activities that reflect strategic direction.

Experience in managing the district-operating budget to ensure cost-effective operations.

Coordinate staffing schedules to effectively manage properties within budgeted parameters

Evaluate local competition and make pricing recommendations to maintain competitive edge

Central Parking

Facility Manager

Denver, Colorado (2001 – 2002)

Q-West Communications

Wire-line Call Center Manager (2000 – 2001)

US West Communication

Wireless Customer Service Call Center Manager (1997-2000)

Full Service Beverage

Sales Manager (1994-1997)

Denver, Colorado

Jefferson County Schools Landscaping

Landscaper (1989-1995)

Golden, Colorado

Experience in athletic care, grounds maintenance, building playground equipment, weed spraying, graffiti removal.

Service Merchandise

Customer Service Representative (1989-1996)

Littleton, Colorado

EDUCATION

Metropolitan University, Denver, CO

Bachelor of Science in Business Management

Front Range Community College, Westminster, CO

Associates Degree (Pharmacy Technician)

TRAINING

Oral presentation skills

Performance management

Professional sales negotiations

Problem solving/decision making

Diversity harassment (facilitator)

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