Customer Service Sales
Resume:
Dywayne Trigg
Forest Park, GA 30297
*******@***.***
SUMMARY OF QUALIFICATIONS
Highly knowledgeable and results-oriented professional with exceptional technical and customer service skills. Demonstrated ability to work independently or cooperatively as part of a team to meet deadlines. Proven ability to combine technical and customer relations expertise to constantly exceed expectations and goals.
EXPERIENCE
Telephone/Data/Digital Cable Installer Communications Unlimited Suwanee, GA
2011 to present
• Install, relocate, troubleshoot and audit cable services from the tap to the customer’s premises
• Ensure successful completion of daily schedule by following company installation policies in compliance with MSO, OSHA and NEC standards
• Establishes a firm customer rapport by responding to customer requests and answering customer questions in a professional, courteous and effective manner.
• Achieves departmental goals and objectives through the proper operation and maintenance of tools and equipment
• Maintains an up-to-date knowledge of customer premises equipment and program services/listings in order to provide information to customers and market company products
• Prepares and maintains time logs, reports and other related documentation in accordance with company and departmental policies
Driver\Messenger Armed AT Systems Smyrna, GA
2005 to 2010
• Managed the armored vehicle crew and contents during scheduled runs to ensure smooth and secure customer transactions
• Enforced rules to protect the premises and property of AT Systems and customers
• Delivered, picked up, and reconciled the valuables at a customer’s location
• Maintained the highest degree of security and control of the customer shipment at all times
• Maintained a courteous and professional demeanor while performing daily customer interactions
• Service ATM’s, while safely removing customer deposits
Merchandiser United Distributors, Inc. Smyrna, GA
1999 to 2005
• Displayed merchandise according to current marketing, merchandising and advertising plans to increase business and improve store aesthetics
• Ensured accurate inventory levels by following all receiving procedures, assisting with inventory, cycle counts and loss prevention measures
• Developed rapport with retail clients via excellent interpersonal communication skills
Cable Technician T-One, Inc. Stone Mountain, GA
1998 to 1999
• Assisted with the efficient installation of network cabling, data and telephone jacks while maintaining safety, quality and customer satisfaction standards
• Interacted with customers on technical and quality related topics or issues and supported efforts to resolve customer complaints
• Ensured maximum telephone service availability by accurately installing cable pairs on punch blocks
Sales Associate Office Depot, Inc. Overland Park, KS
1996 to 1998
• Ensure customers receive exceptional service by providing a welcoming environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
• Maintain an awareness of all promotions and advertisements
• Accurately and efficiently process transactions on registers and maintain all cash and media
• Communicate customer requests to management
• Maintain orderly appearance of register area and supplies stocked
EDUCATION
Telecommunications Management DeVry Institute of Technology Kansas City, MO
1995-1998
TECHNICAL SKILLS
Microsoft Office Proficiency, Cabling and Wiring Phone Lines Including Punch Block
References Available Upon Request
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