Customer Service Sales

*** ******** **

Grayslake,il ***** 757-***-****

b0sfs2@r.postjobfree.com

Anna McCarver

Objective To gain experience and to further my career within your company. I believe I can be a very great asset to your company. I’m a hard worker and quick learner. I put a lot of pride and integrity in my work. I’m customer oriented and I multi task with excellent customer service.

Experience Feb 2008-Nov 2009 RBC Bank Virginia Beach, VA

Teller

Provide excellent customer service while handling many customer transactions such as cashing checks, taking deposits, and making payments.

Keep and balance a cash drawer daily while maintaining strict, specific drawer limits and following strict and specific personal limits.

Handle basic customer maintenance requests and minor customer complaints/issues.

Help the supervisors with advanced paperwork, filing/typing and follow up on issues to help resolutions.

Maintain strict customer privacy and strict operational integrity.

Participate in weekly meetings to help come up with ways to bring more business into the branch.

Meet a weekly referral goal and contribute to the overall sales success of the branch.

Participate in daily, weekly, monthly and annual audits to help Operations Manager maintain the branch operations

Works to do something giant for the bank by being a sales force of one, creating a wow experience for the client and helping to make our branch the top sales culture at RBC Banks Pacific Office.

June 2007-Feb 2008 Dillard’s Cosmetics (Lancome) Virginia Beach, VA

Beauty Consultant

Advising customers on any and all cosmetic related needs

Stock all products related to Lancome’s make-up line

Instruct customers on the proper way to apply each individual product (i.e. mascara, blush, eye shadow, ect.)

Monthly quotas to be met and/or exceeded

Worked a cash register.

Call customers and schedule makeovers.

Call customers to inform of new products/promotions/sales and invite them in to demonstrate and explain them.

July 2006-May 2007 Navy Exchange (NOB) Norfolk, VA

Men’s Department

Participate in morning meetings to ensure duties are properly and efficiently distributed.

Ensured that all on sale stock was available and on display

Stocking the floor

Organizing the sections

Dressed the store mannequins

Applying the security alarms tags

Help with packing and unpacking incoming and outgoing stock

Nightly clean up duties

Accept customer calls for personal styling advice and consulting

Applying the pricing information

Insure the aisles are neat and clean

Address customer needs.

Work a register

Education 2000-2005 Liceo Socio-Psico-Pedagogico Turrisi Colonna

Catania, Sicily

High School Diploma

Main focus was Psychology

Minor focus was English

GPA in major 3.5

2006-2007 Penn Foster Career School Online Course

Career Diploma in interior decoration

2010- present College of Lake county

Enrolled in classes towards Nursing program.

Skills Native language is Italian. Secondaries include English with a 10 year study with an English Tutor; some understanding of Spanish; proficient in reading, writing and speaking Latin.

Computer skills include Windows 98/ME/XP, Microsoft Word/notepad, E-Mail, Outlook Express, and proficient in internet research. Quick learner when it comes to new computer programs and processes. Used many different programs to accomplish duties at RBC Bank.

Good, hard worker, skilled with current experience, easy to train and willing to learn anything.

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