Customer Service Administrative Assistant
Resume:
MELISSA FERRER
*****.******@*****.***
OBJECTIVE
To obtain a position where superb communication skills, superior organization, and complete professionalism can help increase profitability and efficiency of a forward thinking company, as well as provide personal advancement through proven goal achievement.
QUALIFICATIONS
I have been called an energetic, professional, self- starter who has excellent sales and customer service experience. As a team player, I work well with others, and aggressively contribute to profitability of the business. I have many years of experience in developing and maintaining beneficial business relationships and being committed to customer satisfaction. I am highly organized, both task and process oriented when necessary, and pay close attention to detail. I have light bookkeeping experience and very strong computer skills in both Microsoft Suite and Mac platforms.
EDUCATION
Bartlesville High School, Bartlesville, Oklahoma
Oklahoma Wesleyan University, Bartlesville, Oklahoma
PROFESSIONAL EXPERIENCE
Office Manager 2008 – 2009
Foot & Ankle Medical Clinic Garland, Texas
As a certified radiology assistant, I also managed the day to day activities of a busy specialist’s office to include employee scheduling, assisting doctor during all procedures, scheduling of surgeries and business meetings, and insurance verification and pre-authorizations. Patient relations, manage electronic and paper medical records for several thousand patients, scheduling and assisting doctor with house calls and nursing home visits, payroll, inventory and ordering of office and lab supplies were several other responsibilities this position encompasses. Lab duties also include the sterilization of instruments and maintenance of machinery.
Owner/Marketing/Designer 2006 – 2008
Accents by Abigail Greenwood, Arkansas
As the owner and designer for a children’s boutique clothing company, I held responsibility for every facet of running a business. Marketing the product and company, retail customer service, wholesale client relations, website development, tax reporting, bookkeeping, and product design, creation and production are just a few of my many responsibilities.
Specialty Hire Team Lead 2005 – 2006
TEC Staffing Services Fort Smith, Arkansas
Supervised the permanent hiring process for large companies such as Gerber, Whirlpool, and Weyerhaeuser. Review thousands of applications, contact references, interview hundreds of applicants, schedule drug screens and physicals for new hires, organize new employee orientations, compile monthly reports, and provide professional representation for the companies to their applicants.
Claims Department Administrative Assistant 2001 – 2003
Benefit Administration Services Ridgeland, Mississippi
Negotiated discounts for insured individuals within this third party administration company. These medical insurance claims were discounted by contacting doctors’, dentists’ and chiropractors’ offices and having knowledge of the medical terminology in order to obtain lower rates for office visits, procedures and DME for patients that did not participate with a PPO or HMO. Ensured timely payment and customer service to both insurance companies and medical offices. Other administrative duties included data entry, filing, letter and report creation for the entire claims department.
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