Customer Service Sales Representative

TYRUS SHERROD JONES

*** *******-**** **** ● Coahoma, MS 38617 ● 662-***-**** ● 662-***-****

OBJECTIVE

To obtain a responsible position with a progressive organization that will utilize my skills and allow me the opportunity for advancement. I am an individual that makes every effort to go above and beyond the specifics of a particular job description thus benefiting the organization through utilization of a multi-dimensional employee.

SUMMARY OF QUALIFICATIONS

•Excellent leadership and/or management skills

•Excellent clerical skills to include: typing, filing, data entry, use of all other office equipment

•Skilled at developing and presenting work in an efficient, organized and timely manner

•Excellent retail sales experience

•Experience in teaching and training peers

•Excellent customer service experience

CAREER HIGHLIGHTS

Myles Music Plus/Voyage Records, Clarksdale, MS

Manager/Customer Service and Sales Representative – September 2005 -

My responsibilities include the sale of gospel cds /dvds to include: store management opened and closed store, made bank deposits, trained and supervised other employees, assured customer service, inventoried and ordered materials/merchandise. I exhibited excellent customer service, communication and sales skills.

Internal Revenue Service, Memphis, TN

Administrative Support/File Clerk /Data Transcriber - March 2001 - September 2005

Sorted and filed federal income tax documents, data entry, daily use of office equipment such as email, fax, copier, adding machine, etc., answered multi-telephone and paging system, customer service, worked security desk, performed other clerical duties as needed.

Wireless Retail, Memphis, TN

Manager/Customer Service and Sales Representative - June 2000 - March 2001

Sold and activated mobile telephones, beepers, and mobile telephone accessories. Assisted customers with routine requests, questions and concerns through research and resolution regarding the operation of telephones, pagers and accessories; Maintained appropriate records, prepared required reports, updating customer accounts, accepting customer payments in store and over the phone; Trained new customer service representatives; communicated and assisted other Wireless Retail Stores; Awarded #1 sales representative in the district.

Wal-Mart Stores, Memphis, TN

Customer Service Manager/Cashier - June 1998 - June 2000

Managed/supervised front end cashiers and the service desk employees assuring excellent customer service; Picked up and dropped off cash for registers as needed; managed merchandise returns, exchanges and refunds; operated a cash register with speed and accuracy; trained new employees and cashiers.

EDUCATION

Associate Degree - Drafting & Designing

REFERENCES

Available Upon Request

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