Customer Service Manager
Resume:
Teri Golden
b09xnf@r.postjobfree.com
Mesa, AZ 85206
480-***-**** - Cell
Objective:
To use my abilities in a team environment. I am self-motivated and able to work both independently and
as a collaborative team member. To obtain a position where I can maximize my organizational,
interpersonal skills and knowledge combined with by my contributed years of experience to allow me to
grow personally and professionally.
Summary of Skills
• Various Retail Bank Management and Supervisory Positions
• Personal Banker Skills – Business and Consumer
• Teller/Merchant Teller Skills – Paying and Receiving
• Internal Bank Audit Skills
• Accounts Payables/Receivables
• Sales Goal Oriented
• Problem Resolutions
Accomplishments
Sales and Marketing
• Top 10 Individual Sales Performer - National Bank of Arizona, 2006
• Manager of Top Performing Branch for Loans - BankOne, 1999
Audit and Cash Controls
• Audit performances 90% and better - Parkway Bank, 2009, 2010, 2011
• No cash differences - Parkway Bank, 2008,2009,2010,2011
Professional Experiences, Arizona
Resort Office Manager – Do not contact
Cal-Am Properties, AZ - 2012/Current
Reservations, billings, phones, maintenance orders, account receivables, prepare utility statements, assist
with resident events, flyer distribution, monthly resort calendar and newsletters.
Teller Manager – 708/867-2657
Parkway Bank, AZ - 2008/2012
I supervised a staff of 3, cross-trained the staff in operations and sales, I was responsible for branch
compliance controls to include branch audit accuracy, opened new accounts, and ran a teller cash drawer,
provided excellent customer service to include problem resolutions, attended some business network
events in Managers absence.
Assistant In-Store Manager – 800/806-7009
U S Bank, AZ - 2007/2008
I assisted The Branch Manager with sales goals and cross-training customer representatives where
needed. Kept branch in audit compliance, opened new accounts both consumer and business, did some
consumer lending: Second Mortgages, Auto Loans, Savings Secured Loans and Unsecured Loans, aisle
surfed in store for prospective new client business, ran cash drawer, balanced ATM, Vault and Negotiable
Instruments.
Lien Unit Representative – 602/716-7805
Arizona Department of Revenue, AZ – 2007
My position included the following: data entry of new liens and lien releases, heavy phone volume to
assist individuals, businesses and mortgage companies with lien questions and files new liens as well as
closed or satisfied liens.
Customer Service Manager I - 877/479-3557
Wells Fargo Bank - 2008
Sales Coach
Teller – 877/576/2427
Chase Bank, AZ - 2007
Teller Trainer – 888/419-5574 (Mutual of Omaha Bank)
1st National Bank of Arizona, AZ – 2006
I began as a roving Customer Service Representative throughout Phoenix and Tucson, AZ. I was quickly
promoted to a Training Coordinator for Tellers and New Account Representatives, I traveled throughout
Phoenix and Tucson, AZ to assist with audit compliance accuracy reports as well as branch employee
relief.
Assistant Manager – 877/576-2427 (Chase Bank)
Washington Mutual Bank, AZ - 2005/2006
I provided exceptional customer service, opened new accounts, ran a cash drawer, balance branch cash
and negotiable instruments at the end of the day, and reviewed new account files for accuracy.
Customer Service Manager – 480/961-8414
Compass Bank, AZ - 2004/2005
I was responsible for branch audit and compliance accuracy, assist tellers with problem resolutions,
backed up new accounts, balanced ATM and Vault, balanced branch cash and negotiable instruments at
the end of the day.
Assistant Branch Manager and In-Store Manager – 877/576-2427 (Chase Bank)
BankOne NA, AZ - 1994/2004
I was responsible to insure branch met its annual sales goals: Products, Dollar Numbers and Loans.
Insured branches met audit and compliance accuracy controls, opened new accounts, closed consumer
loans, ran cash drawer; to include merchants, balanced branch cash and negotiable instruments at end of
day and held end of day meetings to review employees sales successes.
In-Store Operations Supervisor – 877/576-2427 (Chase Bank)
Great American Bank. AZ - 1992/1994
Aisle surfed in the store for prospective new client business, ran cash drawer, balanced ATM, Vault and
Negotiable Instruments.
Education, California
Monte Vista High School - Diploma
Grossmont/Cuyamaca College - Some College
American Institute of Banking - Certificates of Completion
Office Equipment Skills
Windows XP and 7 Microsoft Word, Excel & Publisher
Outlook Yardi
Payscan IMerchant
Campground Management Type 48 wpm
10 key by touch Copiers: HP, Konica, and Toshiba
References
Parkway Bank
Tina Skumlien – Branch Manager 2008/2009
480/518-5195
BankOne, Arizona Department of Revenue and Wells Fargo Bank
Melodee Denton - Co-Worker 2002/2007
520/568-9293 or 602/364-0371
Arizona Department of Revenue
Christine Rodriguez - Co-Worker 2007/2008
480/263-3293
BankOne and Washington Mutual Bank
Valentina Leon - Employee and Co-Worker 2001/2007
480/241-9906 or 480/827-4720
Contact this candidate