Program/Implementation Manager

MISSION STATEMENT: My mission is to help others achieve their goals and dreams, making their lives more effective professionally and personally. Mentoring and teaching camaraderie, building teams that make a difference.

MOTTO: Making a Difference through Positive Motivation, Mentoring and Training

CAREER OVERVIEW

President/CEO, Senior Consultant, and Manager of Consulting Team

Project Professional Services Inc., Lawrenceville, GA

June 2001 – Present

Help people discover and value their skills, mentoring them into career advancement, and teaching them to use their skills to help others succeed. Be a part of increasing respect between employees, their employers and co-workers, by increasing communication, understanding and the importance of visionary leadership. In addition, has the ability to review and understand any software application quickly and efficiently to the extent of building business process and end-user training. Has an excellent reputation worldwide for helping people obtain the necessary skills to improve their productivity through communication, process, and tools while serving in a variety of professional positions in corporate America.

Program Implementation Manager – Change Management/Technology Owner

Duke Energy, Charlotte, NC, Seneca, SC, York, SC, and Huntersville, NC

June 2008 – December 2011

Program Manager interacting with corporate and nuclear station personnel to implement change program in support of the Work Hour Fatigue 10 CFR 26 law enforced by a government mandate. This ruling affects the processes surrounding scheduling, time tracking and fatigue assessments, and includes the implementation of a new scheduling and time tracking tool with the rule’s requirements and built in alerts for management and reporting. Additionally represent the fleet as the rule and tool Subject Matter Expert on the Work Hour Fatigue 10 CFR 26, NRC Regulatory Guide 5.73, Duke Nuclear Systems Directive (NSD), WorkForce EmpCenter Scheduling tool, and related interfaces to legacy systems. Design and manage Fleet SharePoint site and Change Management Team SharePoint site. Create and manage NSD, lower tier procedures and professional training materials. Provide classroom training, knowledge transfers to the fleet and train-the-trainer program. Manager of three site leads, one office manager, and one administrative assistant. Organize site and fleet meetings on status, technology updates, and synergy progress. Provide Fatigue Management support to 50+ Duke departmental leads across the fleet and over 3,000 managers, supervisors, support administrators, and team members.

Program Implementation Manager

Multitude of Clients Worldwide Across Every Industry

June 2001 – September 2011

Serve several customers as an expert consultant on project management, internal process review and improvement, and change management. Specialize in implementations that support process improvement, including deployments of Microsoft SharePoint and Microsoft Project Server. Expert user and instructor of all Microsoft Office applications, including Project Professional; Provide leadership mentoring and training specializing in communication and negotiation skills; Review business process and/or software applications and create change management plan and any necessary training materials, whatever was necessary to meet company goals. Below is a list of several customers, followed by several tasks performed as an Program Implementation Management Consultant:

Customer Names and Locations (Table converted to text)

Tarrant Regional Water District, Fort Worth, TX Forest Pharmaceuticals – St. Louis, MO and Long Island, NY; Ohio State Teachers Union, Columbus, OH; Novo Nordisk Corp, Princeton, NJ

Babcock and Wilcox, Canton, OH The Weather Channel, Atlanta, GA; Yale University – New Haven, CT; Advanta Corp, Philadelphia, PA; Rockwell-Collins, Cedar Rapids, IA; CP Ships Corp, Tampa, FL; G2 Interactive – Hatboro, PA & New York City, NY; The First Church of Christ, Scientist - Boston, MA; Homebanc Mortgage Corp, Atlanta, GA; Georgia Dept of Revenue, Atlanta, GA; Iron Mountain, Boston, MA InSource, Cornelius, NC; NYISO, Albany, NY; FAA - IT Division, Atlantic City, NJ; Open Solutions, Hartford, CT; Eclipsys Corporation, Atlanta, GA; Parkview Health Systems, Ft. Wayne, IN; Saxon Mortgage, Richmond, VA; Wisconsin Public Services (WPS) (Now Integrys Energy Group), Green Bay, WI; Peoples Energy Group (PEG), Chicago, IL (Now part of Integrys Energy); Northrop Grumman Ship Systems/US Navy, Pascagoula, MS, plus contract firms Raytheon, BIW, and UDLP; Franklin-Templeton Corp, Tampa, FL, San Francisco, CA, Edinburgh, Scotland, and Mumbai, India; State of Florida, DMV, Tallahassee, FL Transitions, Pinellas Park, FL; McKesson, Alpharetta, GA; Graphic Packaging, Atlanta, GA; CDC, IT-NGC Division, Atlanta, GA; Northrop Grumman Newport News, VA; CDC, IERHB Division, Atlanta, GA; Northrop Grumman IT, McLean, VA; StudioCom, IT Department, Alpharetta, GA and Bogota, Colombia, South America; Wachovia/First Union, Charlotte, NC, Raleigh/Durham, NC; State of Delaware, Department of Transportation, Dover, DE; Pasco County Florida, New Port Richey, FL; State of Delaware, Department of Technology and Information, Dover, DE; Westcon Corp, Tarrytown, NY, London, England and Utrecht, Netherlands; Freddie Mac, Technology Division, McLean, VA; South Carolina Dept of Revenue, Columbia, SC; Patrick Air Force Base, Cocoa Beach, FL; Rock –Tenn, Norcross, GA; NASA, Houston, TX; Home Depot Corp, Atlanta, GA; Bechtel, Las Vegas, NV; Ciena Group, Baltimore, MD; RegEd, Raleigh, NC Duke Energy, Charlotte, NC; Lockheed Martin, Mt Laurel, NJ; IQTV, Marietta, GA; Allstate Insurance Headquarters, Chicago, IL; Computer Education Services, Charlotte, NC

Variety of Tasks Performed Personally and Leading Team Efforts for Customers Listed Above:

• Perform audit on project management process and procedures

• Perform audit on existing installation and configuration of Microsoft Project Server

• Provide analysis document of audit findings and recommendations for improvement

• Perform gap analysis on current process and recommend phased deployment for new process and tools where necessary.

• Resolve issues on existing configurations, including OLAP configuration.

• Plan and execute re-implementation of software and project management processes for customers with existing process and tools

• Provide system architecture document

• Provide roll-based customized training on Microsoft Project Professional and Project Server, including Tool Administrator training

• Provide advice on transition requirements for upgrading to Project Server’s latest release

• Provide customized best practice documentation with internal project management process and tool usage preferences

• Train project management staff on best practices

• Provide one year phased plan for continual process improvement for business practices

• Provide site, phone and email support as needed, including return visits for additional departmental deployments and training.

• Possess bi-lingual partnership to provide training and documentation in Spanish

Project Management Expert/ Senior Technology Trainer

IKON Offices Solutions – Greenville, SC, Phoenix, AZ, Tampa, FL, King of Prussia, PA

May 1995 – June 2001

Provide consulting services on project management processes to clients; Develop courseware on project management concepts and Microsoft Project; Technical writer and senior level instructor on Microsoft Project, Visio and all Microsoft Office Suite applications; Develop project management solution for IKON Corporation internally and deploy to all departments nationwide, including a certification program on process and tools, and then full deployment of Project Management Offices (PMO).

Independent Computer Consultant – Detroit Metropolitan Area

March 1992 – May 1995

Greenville Technical Institute – AS/400 Consultant - Developed a Microsoft Access database to track educational services provided to customers on the AS/400 platform. Assisted in the development of a new marketing plan to potential AS/400 clients.

Robert Wood and Associates – Computer Instructor - Created curriculum for Microsoft PowerPoint and provided computer training on various windows-based software programs, including Microsoft Office, WordPerfect, and Lotus Office Suite.

Computer Processing Professionals – Technical Consultant – Direct sales and support of S2000 Service Management software scheduling tool. Provide demonstrations, presentations, and office needs analysis on software and training packages. Created training packages on the S2000 DOS platform, IBM AS/400 Office Vision, Calendar & Mail and Query applications. Trained and supported numerous software applications on DOS, Windows and AS/400 Operating Systems. Managed installation and software projects.

Office Automation Area Manager

Manpower Inc – Southeast Michigan

September 1989 – March 1992

Work closely with IBM, IBM Business Partners/Agents and Manpower Managers to fulfill customer-training needs on new computer systems or on existing systems. Provide presentations, demonstrations, office needs analysis and software consulting when necessary. Responsible for all marketing and sales efforts for five of Michigan’s largest counties and led the first promotional campaign for this division of Manpower. Establish the first statewide sub-contract with IBM’s Educational Services Branch. Provide PC and IBM Midrange technical support for fifteen Manpower branch offices and administration centers. Manage short and long-term training and software installation/implementation projects.

EDUCATION/CERTIFICATIONS/SOFTWARE PROFICIENCY:

Kaplan University – BA Psychology-Human Behavior/Industrial Psychology (75% Credits Achieved; GPA 3.92; Deans List; Nominated for National Society of Collegiate Scholars (NSCS))

Microsoft Solution Provider

Microsoft Certified Professional– Microsoft Project Enterprise Solutions (Project Server, SharePoint, Project Professional)

Master Certified Office Professional:

• Microsoft Project, Access, Microsoft Word, Outlook, Excel, PowerPoint and Visio

Expert Knowledge of WorkForce EmpCenter and My Time Modules

Working Knowledge of MS SQL Server and Analysis Services (OLAP), MS Business Intelligence, MS Reporting Services, Crystal Reports, and Nuclear Asset Suite (NAS)

IKON Project Management Certified – PMC

Ziff-Davis/Element K Education- Train the Trainer Certifications

REFERENCE:

Project Server Support, Tampa, FL – Tracy Miller – ***********@*****.*** – 813-***-****

Duke Energy, Seneca, SC – Jeremy Fisher – ******.******@****-******.*** – 864-***-****

Duke Energy, Seneca, SC – Larry Isbell – *****.******@****-******.*** – 706-***-****

Duke Energy, Seneca, SC – Miki Shealy – ********.******@****-******.*** – 864-***-****

Wells Fargo, Charlotte, NC – Brian Connor – ************@*****.*** – 704-***-****

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