Customer Service Quality Control

LIYAKAT MUBARAK NIMACHWALA

Contact: Mobile: +974-********,

Office: +974-********/1, Fax: +974-********

E-Mail: ***************@*****.***

SENIOR MANAGEMENT PROFESSIONAL: MEDICAL LABORATROY MANAGEMENT & OPERATIONS ( ANY COUNTRY)

CAREER SNAPSHOT

Senior Management Professional over 17 years of strong, decisive executive experience in Laboratory Management, Operations, Quality Assurance & Control, Liaison & Coordination. Developed, presented, and enforced lab testing procedures. Abilities in managing technically advanced, cost-efficient systems and processes; Keen understanding of the formalities and implementation of quality systems and complying with the norms of regulatory authorities. Exercises judgment within generally defined practices in selecting methods & techniques for obtaining laboratory solutions. Effective communicator with excellent relationship management skills and strong analytical, problem solving & organisational abilities.

AREAS OF EXPERTISE

Medical Laboratory Operations: Managing routine maintenance and calibration of analytical equipments on a regular basis for higher productivity and efficiency. Directing and coordinating the activities of workers engaged in performing tests to obtain data for use in diagnosis and treatment of diseases.

QMS Implementation & Compliance: Conducting regular Internal Audits, Root Cause Analysis, Troubleshooting and reviews to ensure adherence to highest standards.

Strategic Planning/Cost Reductions: Supervisising the laboratory personnel including but not limited to hiring staff, managing staff performance and scheduling work. Evaluating major capital expenditure proposals to secure the best interest of the laboratory.

Team Management: Ensuring that teams adhere to all the quality tool & procedures. Resolving interpersonal issues & working towards a harmonious work environment.

EXPERIENCE

Annab Laboratories & Radiology, Doha - Qatar Since Jun’00

Laboratory Operation Manager

Accountabilities

Accountable for the entire laboratory operation –checks daily quality control and Investigates and resolves patient issues if any. Develop and implement marketing strategies to achieve stated revenues.

Manage the evaluation and analysis of the performance of the staff.

Maintain an excellent relationship with reagent /instrument distributors in order to encourage a more focused and productive alliance with the clients

Maintaining strong relationships with clients. This involves ensuring patient needs are met through follow up and exceptional customer service

Working collaboratively across functional partners (Finance, Marketing, and Purchasing) to make a solid, well rounded business decisions.

Rotating to all laboratory sections including Clinical Microscopy, Immunology and special procedures, Haematology, Serology, clinical chemistry, Microbiology.

Overseeing the functions pertaining to

o Purchases or directs purchase of laboratory equipment and supplies.

o Reviewing the test results to ensure quality control.

o Coordinating and conducting education and training programs for medical technologists and other personnel.

o Filling in for technicians on the bench as and when needed.

Notable Achievement:

– Instrumental in marketing and developing business for Bioscientia, contracted with all Govt. and Privet hospitals in Doha.

– Actively participated in meetings and training in held in Middle East and Africa for business development to Bioacientia Institute, Germany.

– Instrumental in implementing quality standard of ISO, CAP ( Bioscientia labs) and JCI – (Hamad Medical Hospitals – Qatar)

– Effectively coordinated with Aspetar (Qatar Sport Association) for research in Athletes, follow up blood analysis and statistics like Myopathy associated with Vitamin D deficiency, age related changes in muscle function.

– Played a key role in implementing advance tests in Genetic -BRCA , PCR in infectious disease, Thin prep for Cytology, Papiloma virus etc.

– Awarded as largest referral lab of Bioscientia Germany in Qatar region.

Annab Laboratories, Abu Dhabi, UAE Mar’99-May’00

Laboratory Supervisor

Accountabilities:

– Accountable for:

o Following the laboratory’s procedure for specimen handling and processing, test analyses, reporting and maintaining records of patient test result.

o Maintaining the records that demonstrate that proficiency testing samples are tested in the same manner as patient specimens.

– Conducted review and release test results and engaged in identifying the problems that may adversely affect test performance or reporting of test results.

– Involved in correcting the problems encountered or immediately notify the senior technologist.

– Implemented the department’s procedure in reporting STATS or critical results to clients and maintained the complete records of all testing performed onsite.

– Conducted review on training on new procedures.

Notable Achievement:

– Effectively attend monthly department and additional training/ educational meetings.

Actively participated in all applicable safety training sessions. Know the location and contents of the safety manual.

Received ILS / BLS examination certificate.

PREVIOUS ASSIGNMENT

Health Foundation & Research Center, Dahod, India Laboratory In-charge May’96-Jun’99

Anjuman Hospital. Dahod Laboratory Technician Mar’94-Apr’96

Equipment Purview

– Hematology Analyzers,

– Sysmex K1000, ABx Pentra, Cell Dyn 1800, Medonic CA620, Hemolab 800

– Biochemistry Analyzer

– ERBA Chem 5 plus, SIGMA SD 2000, Humalyser, Smart Lab, RANDOX, Horiba, Hitachi..

– Endocrinology & Immunology Analyzer

– Imx ABBOTT , Humareader, Mini Vidas, AxSYM, ELSYS UNO (ELISA), Siemens..

– Gamma Counter ( Radio Immune Assay)

– Hemoglobin Electrophoresis (Cellulose Acetate).

– Easylite, Flame photometer (Blood Electrolytes).

EDUCATION

Diploma in Medical Laboratory Technology from Indian Medical Association in 1994.

B.Sc. (Microbiology) from Gujarat University in 1992.

Other Qualification:

Diploma in Computer Application.

PERSONAL VITAE

Date of Birth: 5th July 1971

Nationality: Indian

Religion : Islam

Married

No. Of Dependents: 2

Valid Qatari Driving License

Language known: English, Hindi, Gujarati, Panjabi, Urdu, Arabic (Specking)

Contact Address: P Box-17043, Doha, Qatar

Permanent Address: 9, Godi Road., Haqimi society, Dahod 389151, India.

Passport No: E- 5036950, Issued at Doha on May 2003 validity up to May 2013.

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