Sales Customer Service

Lynn Heyden *** Walnut Street, Nutley, N.J. Ph: 973-***-****

Computer and Special Skills Profile

• Highly proficient in MS Office Suite: Outlook, Excel, Word, with advanced PowerPoint Skills

• Experience with Photoshop, Adobe Acrobat, Ariba, Concur Expense Software

• Highly proficient writing and communication skills; Type 70 WPM

Work Experience (Freelance): May 2009 to Present

American Ballroom Dance Instructor

Freelance Exercise Class Instructor

Member of New York Express Dance Company

Work Experience (Corporate)

Hoffmann La Roche Finance and Accounting, Clifton, NJ

(Contract Assignment) March 2009 - May 2009

Executive Assistant to CEO and Financial Staff

• Responsible for calendar maintenance, meeting and scheduling of appointments

• Preparing/updating weekly, monthly financial reports to CEO

• Prepared departmental expense reports

• Responsible for corporate travel arrangements

Roche Laboratories, Primary Care Sales/Actemra Sales, Nutley, NJ

(Contract Assignment) June 2008 - January 2009

Administrative Assistant to Business Coordinator

• Responsible for heavy calendar maintenance focusing on large scale meetings, presentations and AV equipment needs and catering.

• Prepared all expense reports for V.P. of Sales and National Business Manager

• Handled heavy travel schedules and itineraries on a weekly basis

• Updated budget reports and sales team performance reviews

• Provided phone coverage and ordering of supplies

Quadrant Health COM, Inc. (Publisher, Medical Journals), Parsippany, NJ

(Temp to Perm Assignment) October 2006 - April 2008

Assistant to Vice President of Sales

• Created and edited PowerPoint presentations for Sales and Marketing Team

• Worked with editors and art department on article reprint requests

• Managed convention travel and hotel arrangements for Vice President and Sales Force

• Handled customer service calls for medical journal inquiries and sales.

American International Group Insurance, Parsippany, NJ

Executive Assistant to Asst. Vice President of Management Information Services

1993 - 2005

• Daily contact with banks and treasury on claim payments

• Daily problem solving on desktop operations, commercial insurance database

• Proofreading and dictation of legal and other documents

• Designed monthly and quarterly Excel spreadsheet claim reports

Education

Bachelors of Arts - Montclair State University; GPA: 3.4

Associate of Science Degree - Union County College

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