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Customer Service Management

Wichita, KS
August 04, 2012

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Holly Burbach

***** *. **** ** *

Derby, KS *****



Seeking a career in business services where I have the opportunity to work for a company where I can stay long term.

• Culinary experience includes: Baking, Chocolate, and Cooking

• Experience in providing customer service and assisting unhappy customers

• Computer knowledge includes: Microsoft Word, Excel, and PowerPoint, social media, internet search and e-mail

• Food Handlers Card

Job History

Green Acres Wichita, KS April 2012

Contractual Food Demonstrator

• Informed customers of product and ingredients

• Polled customer on which product they preferred

• Set up and took down station

Dillons Wichita, KS May 2008 - December 2008

Courtesy Clerk/Cashier

• Assisted customers with groceries from store to their car

• Handled cash, performed both debit/credit and cash transactions

• Provided customer service, assisted unhappy customers

• Followed safety standards and company policies

• Cleaned store for several shifts


Waitress Wichita, KS August 2005 - October 2005

• Handled cash, performed both debit/credit and cash transactions

• Provided customer service

• Took orders accurately

• Performed dish washing duties according to sanitation guidelines

• Made beverage products including floats, malts, shakes

• Upheld safety standards

Holly Burbach, Page 2


Butler Community College Andover, KS August 2011 - July 2013

Major: Restaurant Management

Classes taken:

• Food and Beverage Management

• Culinary 1 and 2

• Catering Management

• Human Resources

• Hospitality Marketing

• Customer Service/Quality Management

• Information Business Systems

Cowley County Community College Arkansas City, KS July 2009 - May 2011

Major: Hospitality Management

Classes Taken:

• Intro to Business

• Intro to Hospitality

• Sociology

• First Aid

• Public Speaking

North High Wichita, KS 2005 - 2009

Degree Earned: High School Diploma

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