Customer Service Engineer

Sohail Zafar

***** ******* ****, ***********, ** 20155

Email: *********@*****.***; Phone: 703-***-****

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OBJECTIVE

Seeking a challenging and rewarding opportunity to excel as an IT professional with an organization where I can continue to grow my network skills that will offer long term growth potential.

Summary of Qualifications:

• Studying for Certification of Cisco Certified Network Associate (CCNA) with experience in network troubleshooting and system monitoring. While working for Maximum Deals Inc., PSTN and NECLINK, the team and I provided the following services: TCP/IP Wide Area Network maintenance and support.

• Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player.

Outstanding communication skills; interfaces extensively with upper management, staff, peers and users.

Strong work ethics, drive and ambition.

Proficient in the use of various computer programs and applications.

Strong knowledge of ISP and Telecommunications industries.

CERTIFICATION:

Technical background:

HARDWARE: Cisco routers, Cisco 2900 through 6500 series catalyst switches, Cisco security firewalls 5510 and Modem.

PROTOCOLS: RIP, IGRP, OSPF, EIGRP, VLANs, and TCP/IP

SYSTEMS: Microsoft Windows NT Server 2000/2003, Microsoft Windows 2000/XP Microsoft Windows Vista and 7.

Experience:

Maximum Deals- June 2005- Present

Network Engineer

Providing LAN/WAN support between three different departments.

Perform complex troubleshooting, IP based networks operating via routers, modems, and catalysts switches.

Working knowledge of WAN and TCP/IP, familiar with routers, DSU, CSU, and other data communications equipment.

Configure, navigate, operate Cisco routers and switches.

Configure Cisco VOIP telephones.

PSTN Services- August 2003- December 2004

Network Engineer

Perform complex troubleshooting, IP based networks operating via routers, modems, and catalysts switches.

Configure, navigate, operate Cisco routers and switches.

Install and configure Windows 95/ 98/, XP and Windows 2000, SQL.

Identify, isolate and remotely troubleshot network faults for various switches, routers, telecommunications circuits, telecommunications equipment, and network cabling.

Coordinate with various Telco’s, customers, internal departments to ensure the timely escalation and resolution of network problems including hardware, software, and circuit failures.

Generate proactive trouble tickets, manage priority customers, handle paging and escalation procedures for all major and minor events, ensure a high level of customer service and satisfaction.

Network Exchange Center (NECLINK)- May 2001- July 2003

Network Engineer

Providing VOIP support on a graveyard shift five days a week.

Perform complex troubleshooting, IP based networks operating via routers, modems, and catalysts switches.

Configure, navigate, operate Cisco routers and switches.

Install and configure Windows 95/ 98/, XP and Windows 2000.

Identify, isolate and remotely troubleshot network faults for various switches, routers, telecommunications circuits, telecommunications equipment, and network cabling.

Coordinate with various Telco’s, customers, internal departments to ensure the timely escalation and resolution of network problems including hardware, software, and circuit failures.

Generate proactive trouble tickets, manage priority customers, handle paging and escalation procedures for all major and minor events, ensure a high level of customer service and satisfaction.

US CITIZEN

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