Customer Service Sales Representative

Claudia S. Staley

*** ****** ******* ****, ********, South Carolina, 29223

803-***-****

*******.******@*****.***

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Areas of Expertise

*Customer Service

*Strong Communication skills

*Multi-tasking

*Organization

*Leadership

Education

Webster University, Columbia, South Carolina

Master’s Degree in Human Resource Management

Benedict College, Columbia, South Carolina

Bachelor of Science in Criminal Justice

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Experience

Verizon Wireless Columbia, South Carolina 2005-Present

Senior Customer Service Representative

*Provide first call resolution

*Correct bills and billing issues

*Resolve technical issues

*Change price plans, add/delete features, and order equipment

*Resolve all other customer issues in a professional efficient manor

*Assist trainers with new hires

*Develop and implement resolutions for complex, time sensitive situations

Blockbuster Video Columbia, South Carolina 2004-2005

Sales Representative

*Assisted customers with finding movies and other products

*Cashier

*Processed DVD trades

*Distributed merchandise within store

The Crate Columbia, South Carolina 2003-2004

Part-time Manager

*Opened and closed store

*Cashier

*Trained managerial staff

*Calculated store revenue daily

*Processed layaways

*Prepared merchandise and store for sale events

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