Customer Service Technician
Resume:
Satsorupan Sivalingam
Scarborough, ON M1B 6G4
azd2tm@r.postjobfree.com
Objective: Apprentice/Lube Technician
Highlights of Qualifications
• 6 years of experience driving manual and automatic vehicles with a focus on customer service
• 3 years of experience in routine maintenance, diagnostics and repair
• Holder of a valid Ontario Driver’s Licence (Class G) with excellent knowledge of GTA routes and highways
• Extensive experience and knowledge of routine maintenance including oil and filter services
• Safe and conscientious driver with good driving abstract and solid navigation skills
• Demonstrated ability to manage and prioritize workload to meet deadlines
• Well-organized, highly motivated and reliable professional with exceptional time management skills
• Hardworking, courteous, highly dependable, punctual and efficient
• Proven ability to work well under pressure, enjoys new challenges and learning opportunities as they arise
• Ability to multitask in a fast paced environment with minimal supervision and flexible to work any shift
• Fast leaner, detail-oriented and committed to high quality work
• Fluent in English, German and Tamil with knowledge of computer and Internet applications
Relevant Skills and Experience
Commercial Driving and Delivery Skills
• Picked up and dropped off customers at agreed upon locations
• Performed courtesy power wash of client vehicles
• Operated vans, cube vans, straight trucks and transported merchandise throughout the GTA
• Maintained accurate trip logs as required by company policies
• Conducted pre-shift safety inspections on vehicles and performed minor maintenance
• Observed safety guidelines and maintained an accident-free driving record
• Used maps to plan travel and navigate the shortest most efficient routes
• Delivered packages, envelopes, loaded and unloaded trucks
• Fluent in English, German and Tamil
Mechanical Skills
• Checked and replaced engine oil and filter
• Checked coolant, brakes, transmission and washer fluids
• Lubricated locks, latches and hinges to ensure ease of operation
• Adept at working both independently and as a part of a team with the ability to engage individuals
Satsorupan Sivalingam 416-***-**** Page3
Customer Service / Administration
• Greeted and approached customers in a professional and friendly manner identifying immediate needs and provided directions with proven accuracy
• Introduced clients to service advisers to build positive working relationships
• Efficient customer service skills with ability to communicate well to meet client needs
• Strong interpersonal, communication, analytical and problem solving skills
• Processed payments from customers using cash, debit or credit card transactions, scanned rewards cards as needed
• Made inbound and outbound calls to customers and service providers, answered questions in an efficient manner, took messages and ensured they were directed to proper personnel
• Responded to inquiries and requests for information with courtesy, booked appointments and helped customers to fill forms when needed
Work History
2010-Present Service Technician Brimell Toyota Toronto, ON
2009-2010 Shuttle Driver Brimell Toyota Toronto, ON
2006-2008 Vehicle Operator Happy Movers Toronto, ON
2003-2005 Vehicle Operator Siva Movers Toronto, ON
2002-2002 Front Desk Assistant Food Bank Toronto, ON
2000-2001 Mechanic John Deer Germany
Education and Training
Service Technician Apprenticeship In process (2013)
Centennial College, Toronto
High School Diploma 1998
Fridich Desehe School, Germany
References available upon request
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