Customer Service Representative
Resume:
FRANCISCO MOLINA
****************@*****.***
*** * ******** **. • National City, CA 91950
CAREER OBJECTIVE
Seeking position as a Computer Support Technician. Articulate, personable IT professional who displays initiative and is well organized.
SUMMARY
Over one year experience as a self employed Computer Repairman.
¬Two years in sales management and marketing with local and regional organizations, including new product development, advertising and distribution.
LANGUAGES
Bilingual in Spanish and English
TECHNICAL SKILLS
¬¬Operating Systems:
• ¬¬Windows.
• ¬Install, configure, and maintain computer hardware and peripherals.
• Perform basic computer system functions and operations using the command line.
• Configure and administer common microcomputer operating systems.
• Develop professional letters and reports using Word document processing software.
• Develop professional and user-friendly spreadsheet using Excel spreadsheet software.
• Develop attractive and effective slide shows using PowerPoint presentation software.
• Proven ability to diagnose, troubleshoot, and resolve technical problems.
• Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications.
• Superior analytical and problem-solving abilities.
• Outstanding communication skills; demonstrated background working well with clients / customers and co-workers in one-on-one and group settings.
• Ability to prioritize and manage time.
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EXPERIENCE
Owner/Computer Repairman, Molina Computer Repair, San Diego, CA, 10/2009 to Present
• ¬¬Repair computers
• Trouble Shoot • ¬Hardware Installation
• System Upgrades
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Cellular Phone Customer Service Representative, Verizon Wireless/T-Mobile Seasonal Hire, San Diego, CA
• Worked 40-45 hrs/wk
• Assisted customers with new contracts and payments.
• Provided translation assistance for Spanish-speaking customers.
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Cellular Phone Customer Service Representative, Cricket Wireless Seasonal Hire, San Diego, CA
• Worked 40-45 hrs/wk
• Assisted customers with new contracts and payments.
• Assisted with tech-help for cellular troubleshooting.
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Assistant Librarian, National City Public Library, National City, CA
• Worked 25-30 hrs/2wks
• Operates all computers, printers, and software applicable to the library. Includes use of CD ROM, Internet, and word processing, desktop publishing and spreadsheet applications.
• Assist in the instruction of staff and Patrons in the use and operation of networked computers, software, and related resources.
• Operate audiovisual equipment such as the laminating machine, printer, and copy machine.
• Perform a variety of clerical duties, including processing and maintaining library media; entering records and files; maintain schedules for use of computers; books and related reference materials.
• Help conduct periodic inventories of materials, software and equipment as assigned; participate in ordering and maintaining supplies and equipment.
• Supervised and maintained the physical appearance and ease of use of the Computer Center.
• Maintains organization of print and non-print materials and resources.
• Maintains adequate records regarding use of materials and resource.
• Responds to telephone inquiries.
• Processes damaged items.
• Checks in and tracks serials on the computerized serial control system.
• Advises Librarian of changes and updates to be incorporated into the computers.
• Monitors general inventory supplies.
• Maintains lost and found.
EDUCATION
Kaplan College University, San Diego, CA
¬Computer Support Technician Certification, 2009
¬GPA: 3.70 on a scale of 4.0
COURSEWORK
¬¬Operating Systems
¬Operating Systems Security ¬Computer and Network Security
¬Computer Networks
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ACTIVITIES AND AWARDS
Awarded Honor Roll – 9 Months
¬Proficient in Spanish. Strong computer skills and exposure to Microsoft Word, PowerPoint, Excel.
¬Recent Kaplan College graduate with demonstrated technical and analytical abilities.
Contact this candidate