Sales Customer Service

David Klostermann

Phone 563-***-****

Email Address: ****************@*****.***

_______________________________________________________________________

QUALIFICATIONS

. Ability to plan, organize, work independently or collaboratively and

manage multiple projects.

. Superb written, verbal, organizational, and interpersonal skills.

. Strong professional image, ability, and work ethic. Works well with

others on all levels.

. Proficient in the following software programs: Microsoft Office:

Word, Excel, Access, Power Point, and Internet.

. Excellent customer service skills, and have great relationship

building skills.

. Ability to multi-task and effectively use time-management skills.

PROFESSIONAL EXPERIENCE

Key Account Manager

3E

www.3e-co.com

2008-Present

Responsible for calling on all major electrical contractors and major

industrial facilitators. Pricing responsibilities include quoting and

designing electrical systems, projects involving electrical power, and

lighting systems. Once awarded a project, coordinates and oversees all

phases of project from pricing, ordering and scheduling.

Deal with all large and key account to secure any new business.

Participate in the purchasing and quotation process. Experience with the

bid process, reviewing electrical specs, pricing, calling on contractors,

dealing with job site issues and partnering with contractors from start to

finish.

Duties include the planning, development, organization, coordination and

management of the activities associated with projects.

Plan and implement appropriate strategies to achieve customer satisfaction

in all areas of responsibility. Assure timely and appropriate follow-up on

all adverse customer service issues.

Coordinates and manages inventory and evaluates for cost reduction.

Submits and approves purchasing requests and coordinates purchasing of

equipment and supplies.

Fiscal and budget responsibility ensuring expenses and project needs are

within budget. Communicate changes affecting budgeted or strategic outcomes

with financial or staff impact.

Collaborate with sales team to identify: services that will be sold,

specification of services and expectations, pricing and billing

implications, timeliness and accuracy.

Responsible for adequate staffing, appropriate training and equipment is in

place to meet goals and strategies.

Vice President

Marlin Wholesale

1991-1996

Negotiates prices and purchase orders, spec and design building

applications and take offs.

Aggressive sales approaches directed at local contractors and industrial

accounts to maintain a competitive area and re-establish the dominance of

our market share.

Expedited orders, design lighting and heating for specific applications and

requirements, trouble shooter for problem orders, negotiated special

pricing structure for branch blanket orders.

Direct Factory Representative

Bixler and Associates

1989-1991

Responsible for 20 factory lines to sale products to electrical

distributors, electrical contractors, hospitals, schools to promote product

lines.

Vice President

Key Account Manager

Republic Electric

http://republicco.com

1981-1988

2005-2008

Realigned inside sales force to better facilitate increase sales potential,

introduced new products, established new sales approaches and maintained a

positive but aggressive attitude with staff. As a result of successful and

hard work with new direction there was an increase of 65% from 1983-1988.

As the head of the electrical department responsible for managing eighteen

people which include: inside and outside sales, office and warehouse

personnel. Directed purchasing, quotations, and all sales. Cleaned up dead

stock, replacing it with sale-able materials and became familiar with my

sales staff's clients and territories to facilitate any help required.

Full fiscal responsibility to prepare and evaluate departmental budget and

assure department operates within established budget. Communicate changes

affecting budgeted or strategic outcomes with financial or staff impact.

Forecast and develop activities, both short-term and long-term, to support

strategic growth initiatives. Work closely with operations team to assure

effectiveness of initiatives.

Hire and retain qualified staff by setting clear expectations and assure

accountability. Provide support, guidance and development to assigned

managers and staff.

Develop and/or utilize benchmarking or other industry metrics to monitor

efficiency and effectiveness. Communicate and educate staff of the quality

metrics. Identify opportunities to improve efficiencies and meet or exceed

metric goals. Experience with the bid process, reviewing electrical specs,

pricing, calling on contractors, dealing with job site issues and

partnering with contractors from start to finish. Deal with all large and

key accounts to secure any new business

District Manager

Key Account Manager

Project Manager

Crescent Electric

http://www.cesco.com/

1972-1979

1997-2005

Managing all aspects of the company business: hiring, firing, budget,

vender negotiations.

Performs human resource functions including recruiting new employees,

employee annual reviews, hiring, corrective action and job coaching.

Develops employees to help them reach goals, works to increase employee

retention and increase employee satisfaction.

Involved in marketing business to business and print marketing, developing

and maintaining clients, and performs community and public relations.

Responsible for product line development and negotiating pricing contracts

with outside or third party vendors.

Effectively manage financials with proven effective results in decreasing

expenses and increasing profit margin, spreadsheet analysis, forecasting,

budgeting, cost analysis and overhead reduction, reimbursement, and

accounting.

Negotiating prices and purchase orders, spec and design building

applications and take offs.

Aggressive sales approaches directed at local contractors and industrial

accounts to maintain a competitive area and re-establish the dominance of

our market share.

Expedited orders, purchase lighting and heating for forty five Crescent

branches, design lighting and heating for specific applications and

requirements, assisted in comprising current heating catalogs for sale use,

trouble shooter for problem orders, negotiated special pricing structure

for branch blanket orders.

Conducted several lighting schools to educate sales personnel for field

application, maintained library of manufactures catalogs for all lighting

and heating suppliers.

EDUCATION

Loras College, Dubuque, IA

Bachelor of Arts

Major: Psychology

Minor: Math and Science

LEADERSHIP AND COMMUNITY INVOLVEMENT

* DavenportOne Chamber of Commerce

* Optimist Member

ADVANCED TRAINING AND SEMINARS

* Square D Control School

* Alan Bradley Control School

* Lighting Design Workshops

* Dimming System Training

Contact this candidate