Dispatch Manager

Angela Andrado

**** *********** *****

Houston, *7064, TX

Mobile Phone: 281-***-****

Secondary Phone: 281-***-****

E-mail: **********@*****.***

OBJECTIVE:

I am an experienced EHS Manager that also posses strong Dispatch and Customer Service skill. I am certified in all Microsoft programs as well as QuickBooks, Peachtree, and numerous other accounting software’s. I am looking for stable long term employment, have developed many skills over the course of my career and have the ability to hit the ground running.

WORK EXPERIENCE:

EHS Manager & Account Services Manager

November 2010 - March 2011 Par-Pak, Inc. | Houston, Texas

Manufacturing - Other

My position as EHS manager required that I set up and maintain all training and records that are required by Local, State, and Federal Agencies. I also spoke with customers on a daily basis to place orders, set production, and be sure that orders arrived on time. In addition to the above, I also managed the H.R. Department. This position required strong communication skills, strong writing skills, time management, EHS Training, and computer skills.

Dispatch Manager

June 2010 - November 2010 Link America |

Transport and Storage - Materials

As a dispatch manager for an Over-the-Road trucking company that is based in Houston, TX. I managed approximately 75 trucks at any onetime, as well as answer phones.

It was my job to keep drivers moving and route with the most cost effective loads so that drivers and company make money. I have strong interpersonal skills that allow me to deal well with not only drivers but customers. I handle issues that drivers as well as customers have, and try to resolve in a manner to satisfy all involved. This position required strong computer-radio-QUALCOMM-dispatching, and customer service

skills.

Dispatcher

January 2007 - 2010 Dishnetwork | Houston

Transport and Storage - Materials

I handle all communication, routing, and computer input of jobs for 25 - 30 trucks. I also handled a customer service line and work at keeping productivity of all trucks on the road to at least 90%.

My job duties for this position included routing of trucks in the most cost effective manner while at the same time advancing our customer satisfaction by making sure all trucks met time commitments to our customer. I also was responsible for the input of information that describes start, and stop times, as well as equipment for inventory tracking into our data base. Other duties include, handling all aspects of customer service, reports, and numerous other managerial duties.

Office Manager

January 2002 - October 2007 TAP Enterprises | Kansas City, MO

Construction - Residential & Commercial/Office

My job duties included all aspects of running a busyconstruction office. I did all the AR/AP, written bids, Human resources, payroll, scheduling, appointment setting, time cards, insurance on company as well as employees, etc.

Store Manager

January 2000 - September 2001 Casey's General Store | Kansas City, KS

Manager/Accounting/H.R.

My job duties included but were not limited to all aspects of managing a convince store. I ordered fuel and set the prices to stay competitive, all accounting and book work, inventory, customer service, human resource work, scheduling, payroll, price controls, theft prevention, food preparation, health department screenings, vendor service, etc.

Leasing Agent

November 1998 - November 2000 Alamo Car Rental | Kansas City, MO

Automotive Sales and Repair Services

My job duties were to lease cars to customers and to try and make sales including car seats, fuel, and insurance.

EDUCATION:

Master's Degree, Transportation Management, with a minor in Business Administration

January 2008 - August 2010 Texas A&M University | Houston, TX

Some College Coursework Completed,

May 2005 - September 2006 Lee College | Baytown, TX

4.0 GPA Member Phi theta kappa, National Honor Society,

Studies included psychology, and addiction, as well as human resources.

CERTIFICATION:

MCAS: Microsoft Certified Application Specialist: Microsoft Office 2007

September 2000

University of Missouri

I am certified trained in all Microsoft Programs as well as Peachtree, QuickBooks, and Turbo Tax

SKILLS:

TRUCK OTR & Local DISPATCHING Expert

Microsoft Certified

Customer Service Manager

Seamstress for Manufacturing Company

EHS Training and Setup

Human Resources Management Systems

PROFESSIONAL MEMBERSHIPS / AFFILIATIONS:

phi theta kappa - National Honor Society

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