Customer Service Sales

Yahoska Perez

*** ** *** *** #**

Miami, FL, ****2

Cell Phone: 786-***-****

Email- **********@*****.***

SUMMARY OF SKILLS

A dedicated and highly energetic person who thrives in pressure situations and can be counted on when the going gets tough. Enjoys complex, multi faceted assignments where pulling together a collaborative pool of skills is essential. Enjoys a lively and professional work environment and values commitment to excellence, innovation, and customer service. Meticulous and analytical. Fluent in Spanish. Proficient in Microsoft Office.

EDUCATION Miami Dade College, Miami, FL

Candidate for AA degree

EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

MUGHAL & ASSOCIATES

AVMED- TEMPORARY POSITION

ADMINISTRATIVE ASSISTANT

( JANUAR Y 2011 -PRESENT)

• Managing Director of Medicare’s calendar utilizing GroupWise (setting up appointments)

• Oversee and execute the monthly Medicare Sales commissions paymeny process for all commissioned staff, temporary sales reps and external network agents

• Answer telephone calls

• Setup meetings and appointments for Medicare Sales staff

• Maintained the inventory of office supplies and fulfillment materials

• Use of Microsoft Office to prepare documents and presentations

MUGHAL & ASSOCIATES

AVMED- TEMPORARY POSITION

CUSTOMER SERVICE REPRESENTATIVE- MEDICARE SALES /

( OCTOBER 2010- DECEMBER 2010)

• Inform prospective customers of Medicare benefits.

• Use CRM system to setup appointments and seminars.

• Transferred calls to appropriate departments

• Made follow up calls to prospective customers.

• Clerical duties; filing, faxing, making copies, setting up appointments

ASK MIAMI

MIAMI, FL

FACILITY SUPERVISOR AND RECRUITMENT SUPERVISOR

(January 2007 - July 2010)

• Facility supervisor for market research industry focus groups and focus group personnel.

• Supervisor for research assistants and ensuring deadlines were met

• Assist Clients with their needs; ensuring customer expectation of satisfaction is provided.

• Maintained audio and video recording hardware.

• Utilized effective and efficient telecommunications skills to screen potential focus group candidates.

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