Operations Director

JOE CONN

********@*****.*** Mobile: 480-***-****

Professional Summary

Experienced Operations and Engineering Director with proven expertise developing and

managing highly productive cross functional teams

In-depth knowledge of wireless networks including deployment and support of data and voice

platforms

Detail-oriented problem solver who can think “out of the box” to achieve solutions to a wide range

of technical and managerial challenges

Proven learner with broad technical background who can quickly extend practical knowledge to

new applications and situations

Highly motivated team collaborator with excellent written, oral and interpersonal communication

skills

Respectful, professional and energetic employee who really enjoys work and life

Interested in a challenging managerial career in wireless or data network where my versatile

experience can help the team enhance profitability and customer satisfaction

PROFESSIONAL EXPERIENCE

2009-2011 Director of Operations

Verizon Wireless, Phoenix, Arizona

Led technical staff of 9 managers and 104 technicians that supported cellular networks in four states.

Primary responsibilities included operating and maintaining 11 switches and 2200 cell sites.

Managed expense budget of $100 million

Responsible for all inventory, environmental, regulatory and emergency preparedness

requirements for the Southwest region

Led operations team that was recognized as one of the highest producing and most efficient

teams within Verizon Wireless

Managed all operational support of Lucent, NorTel, and Motorola switches, base stations and

associated peripheral equipment

Leadership responsibilities included operation reviews to CTO and executive staff

Developed future leaders by mentoring and coaching

2000-2008 Director of Engineering

Verizon Wireless, Phoenix, Arizona

Led technical staff of 6 managers and 30 engineers that supported cellular networks in four states.

Primary responsibilities included engineering, site acquisition, property management, construction of

cellular networks, budget and inventory management.

Managed capital budget of over $300 million

Responsible for all inventory and RF regulatory requirements for the Southwest region

Solid technical expertise and extensive managerial experience

Supported all engineering functions for Lucent, NorTel, and Motorola platforms

1998-2000 Manager – Network Engineering

GTE Wireless, San Francisco, California

Led technical staff of 28 engineers that supported 9 cellular networks in five states.

Primary responsibilities included engineering and installation of 9 wireless switches and 1150 cell

sites, serving nearly 1 million subscribers and producing in excess of 135 million minutes of use

monthly.

Led two nationwide Affinity teams that set company-wide best practice guidelines on all switch

translations, telecom facilities, microwave equipment, switch and cell site plant equipment, SS7,

and ATM networks

Managed capital and expense budget of over $60 million

Reduced network telecom expenses by 50%

Led region disaster recovery team

1995-1998 Manager - Network Engineering and Operations

GTE Wireless, San Francisco, California

Led technical staff of 34 engineers and technicians responsible for 24x7 operation of

7 mobile switching offices equipped with Lucent Autoplex and 5ESS switches, 550+ cell sites,

microwave and telecom facilities, SS7 and ATM networks

Managed an expense and capital budget of over $30 million

Awarded the Leslie H. Warner Award, GTE’s highest technical award, for the successful

development and implementation of a nationwide fraud management tool. This was the industry

leading fraud tool incorporated by other companies

Reduced operational expenses by 21% in two years. Received company-wide award in

recognition of results

1991-1995 Maintenance Engineer

GTE Wireless, San Francisco, California

Responsible for second level technical support and problem resolution

Vendor liaison for all wireless markets

Worked with regional personnel in strategic network planning

Managed technology trial, vendor selection, and product evaluations of all network equipment

1988-1991 Supervisor – Network Operations

GTE Wireless, Salinas, California

Led 12 technicians responsible for 24x7 operation of two Motorola switches and 80 cell sites

Managed expense budget of over $5 million

1986-1988 System Technician

GTE Wireless, Salinas, California

Responsible for operations and maintenance of a Motorola EMX2500 switch and 12 cell sites

1985-1986 Supervisor – Network Operations

GTE Sprint, San Jose, California

Led staff of 12 technicians responsible for 24x7 operation of two Nortel DMS 250 switches

Negotiated and supervised contracts and managed expense budget of over $1 million

1980-1985 Senior System Technician

GTE Sprint, San Jose, California

Responsible for daily operations and maintenance of Motorola Nortel DMS 250

Performed installation of toll and private line circuits

1977-1980 Aviation Communication Technician First Class

United States Navy, U.S.S. Independence, FPO New York, New York

Responsible for fault isolation and repair of communication, navigation, and ASW equipment

EDUCATION

B.S. Business Administration, University of Phoenix, 2000 (honors)

Associate Technical degree 1985

Completion of many Management Training courses

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