Customer Service Manager

Objective

Incorporate my written, oral, and professional know how into a steadfast company with long term career growth potential.

Work Experience

Production40, Inc./Logistics International LLC 8/05 – 6/12

Strategic Executive Account Manager/Customer Service Manager

• Accounts Payables/Receivables using Quickbooks and FreightSoft

o Billing of all shipments

o Cost Analysis

o Entering receivables

• Manage all aspects of Customer Accounts

o Set up initial introduction

o Daily management on 30 accounts

o Account shopping cart website management

o Manage all orders to insure they ship out timely and accurately

o Distributions and daily fulfillment

o Developing and maintaining internal customer Standard Operating Procedures

• Inventory Control

o Accurately inform customers of received inventory

o Manage all inbounds in FootPrint WMS technology

• Data Entering/Tracking

o Data entering all pertinent information onto account shopping cart storefronts

o Track all shipments daily to insure accurate delivery

• Schedule all outbound shipments

o LTL shipments

o Courier

o Truckload

o Small Pack

• Manage existing and new vendor accounts

o Set up new vendors to stay competitive in today’s market.

• Update and maintain marketing materials

o Manage current web base

o Manage marketing materials

o Manage free advertisements utilizing the internet.

o Cold mailings and emails to generate new sales

Imagine Print Solutions 7/04 – 8/05

Executive Assistant to CFO

Marketing/HR Assistant

• Maintain daily financial reports

• Assist with payroll

• Manage temporary staffing

• Assist in planning of events

• Assist with mailings and research

• Coordinate travel arrangements

Davisco Foods Intl 3/01 -7/04

Executive Assistant to VP of Marketing

Receptionist

• Manage all database records

• Maintain schedules and meetings

• Coordinate travel arrangements

• Date entering

• Setting up Marketing mail outs

• Research and Compile marketing mailing lists

• Accounts Receivable

• Maintain all aspects of the office

Skills

• Superior oral and written communications

• Proficient in MS Word, Outlook, Excel, Powerpoint, Quickbooks, FootPrint and Freightsoft

• Professional organization for networking to generate new business as well as maintaining existing business relationships

REFERENCES PROVIDED UPON REQUEST

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