Customer Service Sales

Caroline Okutuga

**** ******** **** #***, ******* Heights, MD 202-***-**** *******.********@*****.***

Profile

I am a forward-thinking, results-oriented, people-focused achiever with a passion for solving problems. I believe that the key is innovation and that the development of new ideas is the path to success. I challenge myself to be an “out-side the box thinker”, while still being able to effectively communicate whether it be written or oral. Most pertinently, I understand the strategic importance of customer service and communication as marketing tools in both internal and external arenas of the workplace.

Education

Associate of Applied Science degree in Mortuary Science University of the District of

Columbia Community College

Expected 2014

High School Diploma Springbrook High School

June 2010 GPA 3.42 Professional Experience

Women Sales Associates, ZARA USA

March 2012 – Now

Maintain a high level of customer service by ensuring that merchandising/recovery is completed in a timely manner

Responds to inquiries in an informed and polite manner

Ensures the neat and orderly appearance of sales displays

Works to prevent damage and theft of merchandise

Answers telephone calls courteously and provides callers with information as requested

Boatswains Mate Seaman, United States Navy

2010- 2012

Trained, direct, and supervised personnel in ship's maintenance duties in all activities relating to marlinspike, deck, boat seamanship, painting, upkeep of ship's external structure, rigging, deck equipment, and boats.

Operated and maintained equipment used in loading and unloading cargo, ammunition, fuel, and general stores.

Cashier, Wendy’s Restaurant

2010

Handled and monitored transactions made for the kitchen and service area.

Accounted daily collections.

Recorded account transactions and calculation of daily, weekly and monthly collections.

Basic amenities

Prepared foods for customer.

Cashier, Comfort Concession Services, Washington, DC

2008-2010

Assisted with responsibilities for every phase of day-to-day store operations.

Worked with store manager to ensure merchandise changes aligned with sales patterns

Interacted with consumers for optimum customer satisfaction

Awards

National Defense Service Medal

Global War on Terrorism Service Medal

Navy/ Marine Corps Overseas Service Ribbon

Sea Service Deployment Ribbon

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